Case Settings service
Manage case settings team configurations.
Overview
The Case Settings service manages the team-level configurations that control how cases are created and handled, such as the suppression window and snooze period. Use it to create, retrieve, update, and delete case settings team configurations, to get the configuration currently active for the team, and to get the system default configuration.
Create a case settings team configuration
Create a new case settings team configuration with an optional display name and settings.
Get a case settings team configuration
Retrieve a single case settings team configuration by its identifier.
Delete a case settings team configuration
Delete a case settings team configuration by its identifier.
Update a case settings team configuration
Update the display name and/or settings of an existing case settings team configuration.
Get the active case settings team configuration
Retrieve the currently active case settings team configuration (after any org- or user-level precedence resolution).
Get system default case settings team configuration settings
Retrieve the platform-wide default settings for case settings team configurations.