14 docs tagged with "cases"

See how an alert evaluated inside a Case, compare the engine's reading against the raw metric to spot data gaps, and open the alert's queries in Metrics Explorer, all without leaving the Case.

Configure how and when Cases are created from Alerts, including filtering rules, suppression windows, and post-resolution cooldowns to reduce noise and ensure meaningful incident management.

See every source that can open a Coralogix Case, from Coralogix Alerts to Prometheus Alert Manager, and how each source creates and updates Cases.

Template a Case title and description on the alert definition so every Case is named for the signal that triggered it, using the same schema as Notification Center.

Coralogix Cases unifies related alerts into contextual, intelligent incidents, reducing noise, accelerating triage, and improving collaboration across teams.

Measure operational performance across Cases with mean time metrics, group-level breakdowns, and saved analytics views so engineering managers, site reliability engineers, and team leads can answer reliability and workload questions without leaving the Cases page.

Synchronize Coralogix Cases with PagerDuty incidents in both directions. Acknowledge, resolve, comment, and add resolution notes from either side and keep the Case and incident aligned.

Save filtered Cases views to preserve query, filters, table settings, fields, and time range, then reload them from All views.

Integrate Coralogix with ServiceNow to automatically create, update, and synchronize ServiceNow records from Coralogix Cases.

Understand the differences between Cases and Incidents, including lifecycle behavior, investigation workflows, ownership management, noise reduction, and operational context to support effective issue management.

Pivot from a Case into Logs Explorer, Spans Explorer, or APM Service Catalog with the Case time range and entity context already applied.

Connect Prometheus Alert Manager to Cases, triage the Cases it opens by inspecting each alert's labels, annotations, and PromQL, and link back to a Case from an Alert Manager notification.

Set up Cases in Coralogix to unify related alerts into operational issues. Configure Case filtering rules, timing, noise reduction, notification routing, and optional ServiceNow integration.

The Cases view centralizes all triggered alerts into a single workspace, showing their state, status, priority, and category. It provides history, filtering, and drill-down tools to help teams investigate, prioritize, and resolve issues efficiently.