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Ask Olly on data pipeline screens

Ask Olly is available directly on the Usage & Quota, Data Usage, Org Quota Manager, and Quota Rules screens. When you open the Olly drawer on any of these pages, a page context chip is automatically attached that describes what you're looking at (your active tab, timeframe, filters, and selections) so Olly can answer questions about your current view without you having to explain it first.

Each screen ships with curated quick-query prompts matched to the decisions you make on that screen. You can also type any question of your own.

What you need​

  • Olly turned on for your account. If the Olly AI button shows a lock icon, contact your team admin or see Enable Olly.
  • Access to the Usage & Quota, Data Usage, Org Quota Manager, or Quota Rules screen.

Open Ask Olly from a data pipeline screen​

  1. Go to one of the supported screens:

    • Usage & Quota: Settings > Usage & Quota
    • Data Usage: Account management > Data usage
    • Org Quota Manager: Account management > Org Quota Manager
    • Quota Rules: Account management > Quota Rules
  2. Select Olly AI to open the drawer.

    A context chip appears at the top of the composer showing the current screen name. The chip carries your active view state, tab selection, timeframe, aggregation, group-by, filters, and selected teams or rule counts depending on the screen. On Usage & Quota, it also carries whether you're viewing the organization or your team.

  3. Select a quick-query prompt, or type a question of your own.

The context chip stays active as you interact with the screen. Changing filters, the timeframe, or the view updates the context for your next question. You don't need to reopen the drawer.

Quick-query prompts​

Usage & Quota​

PromptWhat it helps with
Am I on track for quota?Projects whether CX units and the monthly AI units allowance run out before the next reset, and calls out blocked days or blocked units
What's driving CX units?Breaks down CX units consumption by data type, entity type, and priority (and by team in the organization view), leading with the biggest driver
Where are my AI units going?Splits AI units between Olly and AI Center, names the top users, models, or policies, and shows how much of the monthly allowance is left
Biggest savings opportunitiesEstimates where you can save CX units, separating safe reductions from risky ones, with a likely action for each
What changed in this timeframe?Finds the biggest up and down days, attributes the change by data type and entity type, and says whether it changed your quota risk

Data Usage​

PromptWhat it helps with
What's driving usage?Identifies the entity types, teams, or timeframes contributing the most to your current usage
Biggest savings opportunitiesSurfaces underutilized capacity and high-cost data flows where TCO adjustments would reduce spend
Quota risk & blocked trafficHighlights entity types close to their daily limit or already blocking traffic
What changed in this timeframe?Compares usage in your selected period to the previous equivalent period and surfaces the largest shifts

Org Quota Manager​

PromptWhat it helps with
Teams at riskIdentifies teams currently near or over their daily quota allocation
Rebalance quotaSuggests how to redistribute quota across teams based on recent usage patterns
Top consuming teamsRanks teams by unit consumption in the current period
What changed in this timeframe?Compares team-level consumption across periods and highlights what shifted

Quota Rules​

PromptWhat it helps with
Review my allocationsSummarizes the current rule set, which entity types have rules, what each allocation is, and how utilization compares
Block risk by pillarFlags entity types at risk of being blocked based on recent usage relative to their allocated quota
Rebalance allocationsSuggests rule adjustments to keep usage within allocation across entity types
Find unused headroomIdentifies entity types with significant unspent quota that could be reallocated

AI units​

Olly conversations on these screens consume AI units, a separate budget from your CX data units. AI units are a flat, quota-independent pool: using Olly on Data Usage or Quota Rules does not count against your CX units. You can view AI unit consumption on the Data Usage screen under the AI units tab.

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