Send alert events to Jira with outbound webhooks

Automatically create issues in Jira when alerts trigger in Coralogix. Route critical events to your incident workflow, reduce manual triage, and keep your team aligned.

What you need

Before you begin, make sure you have:

• A Jira Cloud account
• A Jira API token
• Your Jira project key
• Access to Integrations in Coralogix

Create a Jira API token

Generate an API token in Atlassian. You will use this token when configuring the webhook.

1. Go to Altassian API token https://id.atlassian.com/manage/api-tokens.
2. Select Create API token. The following screen shows the API token creation dialog:
3. Enter a label for the token.
4. Select Create.
5. Copy the generated token and store it securely.

You will need this value when configuring the webhook in Coralogix.

Find your Jira project key

Use the project key to determine where new issues are created.

1. Log in to Jira.
2. Select Projects from the top navigation bar.
3. Locate your project in the dropdown list.

The project key appears in parentheses next to the project name.

Create the Jira outbound webhook

Configure the integration in Coralogix.

1. Go to Integrations, then Outbound Webhooks.
2. Select Jira.
3. Select Add new.

4. Configure the following fields:

   • Webhook name: Enter a descriptive name.

   • URL: Enter the Jira REST API endpoint:

     https://YOUR-ATLASSIAN-DOMAIN.atlassian.net/rest/api/3/issue
     

   • API token: Paste the token you generated.

   • Email: Enter the email associated with your Jira account.
   • Project key: Enter the Jira project key.
   • Select Save & test.

Coralogix creates a test issue in your Jira project. If the configuration is valid, the issue appears in your Jira dashboard and a confirmation message displays.

Attach the webhook to an alert

After creating the webhook, attach it to an alert policy.

1. Go to Alerts.
2. Open an existing alert or create a new one.
3. In the notification section, select your Jira webhook.
4. Save the alert.

For detailed steps, see Configure alert notifications for outbound webhooks

Need help

Contact Support through the in-app chat or email [email protected]. Our team is available 24/7.