Prometheus Alert Manager triage
When a Case is opened by a Prometheus Alert Manager alert, the Case Triage tab shows a dedicated Prometheus Alert Manager view. Use it to see the alerts in the group, inspect their labels, annotations, and PromQL, and confirm what fired without leaving the Case.
What you need
- Access to Cases.
- A Case opened by a Prometheus Alert Manager alert. Cases from other sources show their own triage view instead.
Open the triage view
Open the Case and select the Triage tab. For a Prometheus Alert Manager Case, the view lists the alert group and the alerts it contains, each with a status of Triggered or Resolved.
Inspect an alert
Select an alert in Choose Alert to inspect it:
- Labels: the alert's label set. Labels common to the whole group are shown separately from labels specific to the selected alert.
- Annotations: the alert's annotations.
- PromQL query: the query behind the alert. Select Open in Metric Explorer to open it in Metric Explorer, where you can adjust it and explore related metrics.
- Query chart: the alert's metric plotted over the selected range.
When a section has nothing to show, for example an alert with no annotations or no PromQL, the view says so in place rather than leaving the panel blank.
Review the alert group
The group details show the context shared across the alert group, including the group labels, common labels and annotations, the latest receiver, the group key, and the timeframe. Use this to understand what the alerts have in common before drilling into a specific one.
Adjust the timeframe
The view uses the Case timeframe by default. Change the window with the time picker to widen or narrow what the chart plots, and select Reset to case timeframe to return to the Case's own range.