# ServiceNow integration

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## What you need[​](#what-you-need "Direct link to What you need")

* To view Cases and their ServiceNow activity, you need `CASES:READ` (included in all standard roles).
* To set up the ServiceNow connector, you need **Platform Admin** (`NOTIFICATION-CENTER-CONNECTORS:UPDATECONFIG`).

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[![Cases role and preset configuration in ServiceNow](/docs/assets/images/cases-role-preset-05d1d335ae407262b0bbebb937375bf6.webp)](https://coralogix.com/docs/assets/images/cases-role-preset-05d1d335ae407262b0bbebb937375bf6.webp)

## Comment sync from ServiceNow[​](#comment-sync-from-servicenow "Direct link to Comment sync from ServiceNow")

When a ServiceNow incident is linked to a Coralogix Case, comments and resolution notes added in ServiceNow flow into the Case in real time and appear in the Case Activity timeline. This keeps the Coralogix Case as the single source of truth during investigation, even when responders continue the conversation in ServiceNow.

Comment sync is one-way today (ServiceNow to Coralogix) and applies automatically once the ServiceNow integration is connected. There is no per-Case opt-in.

## Related resources[​](#related-resources "Direct link to Related resources")

[Cases overview](https://coralogix.com/docs/user-guides/cases/overview.md)[Set up Cases](https://coralogix.com/docs/user-guides/cases/quick-start.md)[Working with Cases](https://coralogix.com/docs/user-guides/cases/working-with-cases.md)[ServiceNow destination in Notification Center](https://coralogix.com/docs/user-guides/notification-center/destination-types/servicenow.md)