Knowledge Assistance
Overview
Cora’s Knowledge Assistance is designed to help users quickly find answers by providing real-time responses based on Coralogix's documentation. It delivers a seamless and interactive experience, allowing users to ask questions and receive context-aware answers while engaging in a back-and-forth dialogue for follow-up inquiries.
Explore Corlaogix platform using natural language
The Knowledge Assistance uses an advanced large-language model (LLM) to provide detailed information about any platform feature. Enter your question about the platform in plain English, and Cora analyzes the prompt. Then, it delivers a documentation-based response, along with relevant resources to support the answer.
Disclaimer: LLM-based systems are still evolving, and Cora can make mistakes. This means there is a risk that the response may not accurately address your prompt, or that while the generated content appears reasonable, it could be incomplete or incorrect. Also, keep in mind that the answers are based solely on our documentation, which limits their scope.
User session retention
According to the current retention policies, Knowledge Assistance keeps track of past user interactions for 24 hours. Even if you close and reopen the Knowledge Assistance side panel, your interaction history will be preserved.
Prerequisites
- Navigate to Settings > Account Preferences and verify that the Cora has been enabled. For details, see Getting Started.
Enabling Knowledge Assistance
- Verify that the user has the
team-ai-settings:Manage
permission. - Navigate to Settings > Account Preferences.
- In the CORA - Coralogix Observation and Research Assistant section, toggle the Knowledge Assistance switch to ON.
Using the Knowledge Assistance
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At the top right-hand corner of the Coralogix UI, click the CORA icon to activate it.
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Ask any question about our platform in plain English, click the Submit button, or press Enter.
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Review the Knowledge Assistance responses.
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If needed, expand the Based on resources section to access related documentation.
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Click the Copy button at the bottom of the side panel to copy the response content to your clipboard.
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If you're not satisfied with the response, click either the chat icon or the Talk with our support team link at the bottom of the side panel to reach out to our Customer Support team.
Share your feedback with us
The more you use our Knowledge Assistance, the more it improves. As you interact with it, please give the response a thumbs up or thumbs down. If you believe something needs correction or improvement, feel free to share your feedback. Simply click the Thumbs Up or Thumbs Down button at the bottom of the Knowledge Assistance panel to let us know.
- If you’re happy with the generated explanation, give us a thumbs up to let us know we're on the right track.
- If you provide a negative response (Thumbs Down), please complete the feedback form, detailing what you didn’t like, and send us your comments. You can select multiple options and/or include your suggestions in the text box.
Frequently asked questions
Support
Need help?
Our world-class customer success team is available 24/7 to walk you through your setup and answer any questions that may come up.
Feel free to reach out to us via our in-app chat or by sending us an email to [email protected].