# Troubleshooting

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Resolve common issues when setting up Coralogix, sending your first data, and verifying your integration is working correctly.

Note

Just confirming that your data is flowing? See [Verify your data](https://coralogix.com/docs/docs/user-guides/getting-started/verify-your-data/.md). This page is for when something isn't working.

## Data not appearing[​](#data-not-appearing "Direct link to Data not appearing")

After setting up an integration, data typically appears in Explore within a few minutes. If you do not see results:

1. Verify your [Send-Your-Data API key](https://coralogix.com/docs/docs/user-guides/account-management/api-keys/send-your-data-api-key/.md) is correct and active.
2. Confirm the [endpoint](https://coralogix.com/docs/docs/integrations/coralogix-endpoints/.md) matches your Coralogix [domain](https://coralogix.com/docs/docs/user-guides/account-management/account-settings/coralogix-domain/.md).
3. Check that your integration source is generating data.
4. Clear any **application**, **subsystem**, or severity filters in Explore and Livetail that might be hiding the data rather than blocking it.
5. Confirm you have not hit a **daily quota** or a **block rule** (see [Blocked by a rule or quota](#blocked-by-a-rule-or-quota) below).
6. Use [Livetail](https://coralogix.com/docs/docs/user-guides/data_exploration/logs/livetail/.md) to verify data is arriving in real time.
7. See [Troubleshoot data collection](https://coralogix.com/docs/docs/user-guides/troubleshooting/troubleshoot-data-collection-with-coralogix/.md) for additional steps.

## API key errors[​](#api-key-errors "Direct link to API key errors")

If you receive authentication errors when sending data:

* Confirm you are using a **Send-Your-Data** API key, not an Alerts or Management key.
* Check that the key has not been revoked or rotated. Generate a new key from **Data Flow**, then **API Keys**.
* Verify the key matches the team you intend to send data to.

## Endpoint mismatch[​](#endpoint-mismatch "Direct link to Endpoint mismatch")

If data is sent but does not appear in your account:

* Verify the endpoint region matches the domain you selected during signup.
* Check the [endpoints reference](https://coralogix.com/docs/docs/integrations/coralogix-endpoints/.md) for the correct URL for your region.

| Region | Domain                    |
| ------ | ------------------------- |
| US1    | `coralogix.us`            |
| US2    | `cx498.coralogix.com`     |
| US3    | `us3.coralogix.com`       |
| EU1    | `coralogix.com`           |
| EU2    | `eu2.coralogix.com`       |
| AP1    | `coralogix.in`            |
| AP2    | `coralogixsg.com`         |
| AP3    | `cx498-ap3.coralogix.com` |

## Integration not collecting data[​](#integration-not-collecting-data "Direct link to Integration not collecting data")

If your integration is configured but no data flows:

* For **Kubernetes**: verify the Helm chart deployed successfully with `helm list -A` and check pod logs with `kubectl logs`.
* For **AWS**: confirm the IAM role or credentials have the required permissions.
* For **OpenTelemetry Collector**: check the collector logs for exporter errors and verify the `endpoint` and `private_key` in your config.

## Data is sent but timestamped wrong[​](#data-is-sent-but-timestamped-wrong "Direct link to Data is sent but timestamped wrong")

Coralogix rejects events timestamped more than 24 hours in the past or future. If your shipper reports success but nothing appears:

* Confirm the host clock is correct and its timezone is set.
* If the timestamp is parsed from the log body, verify the parse produces a valid, recent time.
* Normalize timestamps at the shipper (an OpenTelemetry Transform processor or a parsing rule) when the source format is nonstandard.

## Blocked by a rule or quota[​](#blocked-by-a-rule-or-quota "Direct link to Blocked by a rule or quota")

If the integration is healthy but data still doesn't land:

* Check **Data Flow**, then **Rules** and the TCO Optimizer for a block rule that drops the data.
* Look for a **daily quota** warning at the top of the app. Once the quota is reached, new data is dropped until it resets.

## Test network connectivity[​](#test-network-connectivity "Direct link to Test network connectivity")

If nothing reaches Coralogix at all, confirm the host can resolve and reach your region's ingress endpoint (find the exact host on the [endpoints reference](https://coralogix.com/docs/docs/integrations/coralogix-endpoints/.md)):

```
nslookup <your-ingress-endpoint>

nc -vz <your-ingress-endpoint> 443
```

If these fail, allowlist the Coralogix endpoints and IP ranges for your region in your firewall.

## Metrics missing or noisy[​](#metrics-missing-or-noisy "Direct link to Metrics missing or noisy")

* Metrics can take slightly longer to appear than logs. Wait a few minutes before digging in.
* If a metric is present but a query is slow or truncated, you may be hitting high cardinality. Use the [Metrics usage analyzer](https://coralogix.com/docs/docs/user-guides/account-management/payment-and-billing/metrics-usage-analyzer/explore-tab/.md) to find the labels driving cardinality and reduce them.

## Related resources[​](#related-resources "Direct link to Related resources")

[Troubleshoot data collection](https://coralogix.com/docs/../../../user-guides/troubleshooting/troubleshoot-data-collection-with-coralogix)[Manage API keys](https://coralogix.com/docs/../../../user-guides/account-management/api-keys/send-your-data-api-key)[Integrations catalog](https://coralogix.com/integrations/)

## Next steps[​](#next-steps "Direct link to Next steps")

Once data is flowing, keep the [Quick reference](https://coralogix.com/docs/docs/user-guides/getting-started/quick-reference/.md) handy, or revisit the [Features tour](https://coralogix.com/docs/docs/user-guides/getting-started/coralogix-features-tour/.md) to see what to set up next.