Troubleshooting

Resolve common issues when setting up Coralogix, sending your first data, and verifying your integration is working correctly.

Data not appearing

After setting up an integration, data typically appears in Explore within a few minutes. If you do not see results:

1. Verify your Send-Your-Data API key is correct and active.
2. Confirm the endpoint matches your Coralogix domain.
3. Check that your integration source is generating data.
4. Use Livetail to verify data is arriving in real time.
5. See Troubleshoot data collection for additional steps.

API key errors

If you receive authentication errors when sending data:

• Confirm you are using a Send-Your-Data API key, not an Alerts or Management key.
• Check that the key has not been revoked or rotated. Generate a new key from Data Flow, then API Keys.
• Verify the key matches the team you intend to send data to.

Endpoint mismatch

If data is sent but does not appear in your account:

• Verify the endpoint region matches the domain you selected during signup.
• Check the endpoints reference for the correct URL for your region.

Integration not collecting data

If your integration is configured but no data flows:

• For Kubernetes: verify the Helm chart deployed successfully with helm list -A and check pod logs with kubectl logs.
• For AWS: confirm the IAM role or credentials have the required permissions.
• For OpenTelemetry Collector: check the collector logs for exporter errors and verify the endpoint and private_key in your config.

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