Cases

Cases are one example of a supported entity type, a component of the Coralogix infrastructure capable of sending notifications.

Supported entity subtypes

An entity subtype adds an added layer of granularity to an entity type. For Cases, an entity subtype consists of two elements: state and status.

The following entity subtypes for Cases are supported:

Entity	State	Status	Description
Cases	CREATED	OPEN	A new case has been created and is open for handling.
Cases	ACTIVE	OPEN	The case is actively in progress and remains open.
Cases	ACTIVE	ACKNOWLEDGED	The case is being handled and has been explicitly acknowledged.
Cases	RESOLVED	CLOSED	The case has been resolved and closed, with optional resolution metadata.

All supported entity subtypes, can be found in the Cases API.

Cases schema

General reference

The full schema for Cases may be found here.

Context reference

All templates have access to the _context variable, which contains metadata about the notification source type, including system identifiers and trigger details. This context allows you to dynamically customize your template content based on the notification's origin.

Find out more here.