Cases

Response Time KPIs (general availability). Set Time to Acknowledge and Time to Resolve targets per case priority in Cases settings. Cases that miss a target appear under the Needs attention filter on the Case list, are logged as KPI Breached events on the case Activity timeline, and surface a KPI status field on notifications routed for the Case. Learn more

Slack integration v0.1.0 (public preview) — Connect Coralogix Cases to your Slack workspace with two-way comment sync, rich Case URL previews, higher Slack delivery throughput, and installation without Slack admin scope. Default version for new Slack integrations. Learn more

Cases analytics (early access) — Track operational performance directly from the Cases page. The new Analytics tab summarizes MTTA, MTTR, and MTBI across the selected range, breaks the same metrics down by Team, Service, Priority, or other dimensions, and lets you save analytics views with their filters and time range. Contact Coralogix Support to opt in. Learn more

Cases saved views — Save the current query, filters, table settings, favorite fields, and time range as a reusable view, then reload it from All views. Set a default view, lock the time range, clone a view to fork a workflow, and share a view by copying its URL. Learn more

APM entity links from a Case — Select the APM entity chip in the Case header to open APM Service Catalog for that service, with the time range already scoped to the Case time range. In multi-permutation Cases, every entity has its own link in the header and in the Triage Groups list. Learn more

Open Cases preserves filters and timeframe — From the Related cases panel inside a Case, Open in Cases lands on the full Cases view with the same filters and time window already applied via the URL. Learn more

Unacknowledge — Move an acknowledged Case back to Active when triage shifts or another teammate needs to take over. Learn more

Customizable columns and grouping keys — Per-team listing grid that lets you add, remove, resize, and reorder columns, and surface grouping keys (service, deployment, instance) as first-class columns. Save the layout as a Cases saved view to share it with your team. Learn more

Active and Opened tabs — Filter Cases by recent state changes or by creation time using the Active and Opened tabs in the Cases home screen. Active shows Cases with any state change in the selected time range; Opened shows only Cases created in the time range. Learn more

Created time filter — Filter Cases by when they were created, independent of when their status last changed. Use this when you want to see only the Cases that opened in a specific window. Learn more

ServiceNow comment sync — Comments and resolution notes added on a linked ServiceNow incident flow into the Coralogix Case Activity timeline in real time. Learn more

Suppression rules on the Case — When a backing alert is affected by a suppression rule, the Case surfaces which rules apply with a deep link to each rule. Mute the alert definition directly from the Case header. Learn more

Notification evidence — The Activity tab now records every notification the Case sent through Notification Center (Slack, ServiceNow, email, and more), with a one-click link that opens the matching thread, ticket, or email in the destination system. Learn more

Logs/traces ratio support in Signals — Cases triggered by Logs/Traces Ratio alerts auto-display the matching logs in Signals so you do not have to copy the query into Explore manually. Learn more

Related cases — Status and Priority filters — Filter the Related cases panel by Status and Priority directly inside a Case to narrow the view without leaving the Case context. Learn more

Quick start guide — Get started with Cases by creating your first Case, configuring Case settings, and verifying Notification Center delivery. Learn more

Case routing in Notification Center — Route Case notifications using Notification Center. Define routing rules that trigger on Case lifecycle events, use Ownership Tags for routing, and configure Case-specific conditions and destinations. Learn more

Cases (beta release). Learn more

Streamlined investigation flows for faster MTTR — Leverage a new, expandable side panel for seamless workflows, one-click evidence collection, and flexible viewing options – all designed to minimize context switching and shorten MTTR. Learn more

Streamline your incident response with Investigations — Streamline your incident response with Investigations for centralized evidence collection, clear event timelines, and seamless team collaboration. Learn more