✻ claude  —  ~/code/shop-web
>Ask Olly why checkout → payment conversion dropped this week — dig into the /payment errors and the most-clicked elements over the last 14 days.
⏺I'll send the investigation to Olly and wait for it to come back.
⏺Bash(cx olly ask "Why did checkout → payment conversion drop this week? Look at the /payment errors and most-clicked elements over 14 days." --agent-to-agent-mode)
⎿
Payment-page errors are the main drag on conversion this week.
· /checkout → /payment conversion fell to 65% — the steepest step in the funnel.
· /payment errors +38% week-over-week; 187 users affected (62% of all error hits).
· Dominant fingerprint: TypeError: payment.tokenize — 142 of 187 users.
· /payment is also the slowest step: p75 LCP 4.1s (poor).
chat_id: 9f2a41c8  ·  2 artifacts: funnel.svg, payment_errors_by_fingerprint.csv
⏺Bash(cx olly artifacts get payment_errors_by_fingerprint)
⎿saved payment_errors_by_fingerprint.csv · 14 rows
⏺Olly pinned the checkout → payment drop on payment-page errors, not the funnel design:
· 65% step conversion — the funnel's steepest drop — tracks a +38% WoW rise in /payment errors.
· One fingerprint, TypeError: payment.tokenize, hits 142 of 187 affected users.
· Patch that first; the 4.1s p75 LCP on /payment is the secondary lever.
>
? for shortcutssample — for illustration