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AI Tools Acceptable Use Policy
Last updated: January 2026
1. Purpose
The purpose of this AI Tools Acceptable Use Policy (“Policy”) is to establish guidelines and acceptable usage practices for the responsible and ethical use of the Coralogix artificial intelligence (AI) tool as may be made available by Coralogix to its Customers on and as part of Coralogix’s services and/or solutions (each, a “Coralogix AI Tool” and collectively, the “Coralogix AI Tools”).
2. Scope
This Policy is an integral part of the Coralogix Master Subscription Terms (“Terms”) and applies to the Customer. The Customer is responsible for the acts and omissions of its employees, contractors, and any other individuals or entities that access or use the Coralogix AI Tools on the Customer’s behalf or through the Customer’s account (each, a “User”). Certain AI Tools may be subject to additional or specific terms applicable to such AI Tools.
3. Data-enabled tool, and Opt-Out
The Coralogix AI Tools are turned off by default. Users are granted the discretion to activate the Coralogix AI Tools or decline participation. Should a Customer admin choose to opt in, this will encompass all team members. The User admin retains the right to opt in or out at their convenience via the settings (i.e., on/off toggle) and/or other methods relevant to the specific tool, at any time.
4. AI Tools Acceptable Use
Customer may not use, and may not permit any third party to use, the Coralogix AI Tools to (i) operate in a manner that violates applicable law or infringes third-party rights; (ii) submit or process Personal Information or Sensitive Data except as expressly permitted under the Terms and applicable Service Documentation; (iii) use AI-generated outputs in a misleading, unsafe, or inappropriate manner, including by treating such outputs as definitive or as a substitute for human review or operational judgment or in addition use the AI Tools in intended to be used as prohibited AI systems or for inherently high-risk AI use, cases under applicable law inclouding the AI Act; (iv) bypass, disable, or circumvent any safeguards, usage limits, or technical restrictions implemented in the AI Tools; (v) impersonate any person or entity or misrepresent system identity, source, or provenance; or (vi) generate, enable, or facilitate malicious code, security exploits, or activities that compromise the security, availability, or integrity of the Services, customer environments, or underlying infrastructure.
5. Personal Information
If the Customer uses the Coralogix AI Tools to process Personal Data (as defined under applicable data protection laws), both Coralogix and the Customer shall comply with Coralogix’s Data Processing Agreement (“DPA”), which is hereby incorporated into the Terms by reference. The Customer is responsible for ensuring that any such processing is lawful and complies with its obligations under applicable privacy laws. Coralogix will maintain appropriate technical and organizational measures to ensure a level of security appropriate to the risk, as required by applicable law.
6. Health Information and HIPAA
The Services are not designed or intended for the creation, receipt, maintenance, transmission, or processing of Protected Health Information (“PHI”) subject to the U.S. Health Insurance Portability and Accountability Act (“HIPAA”), unless the Customer has entered into a separate Business Associate Agreement (“BAA”) with Coralogix and appropriate technical and organizational safeguards are implemented as required by the HIPAA Security Rule and applicable healthcare privacy laws. Unless and until a BAA is executed, the Customer agrees not to use the Services in connection with PHI and acknowledges that Coralogix assumes no HIPAA- related obligations with respect to the Coralogix AI Tools. Without limiting the foregoing, PHI may only be processed using Coralogix AI Tools that operate entirely within Coralogix’s own virtual private cloud (VPC), such as Azure OpenAI (including AI Center and Olly), and shall not be entered into any AI Tools that transmit data to third-party generative AI services.
7. AI Tools General Limited Warranty
Coralogix warrants that the Coralogix AI Tools will be provided and operated in accordance with the applicable Documentation and with commercially reasonable technical and organizational safeguards designed to support their intended assistive and analytical functionality. This limited warranty does not apply to, and Coralogix does not warrant, the accuracy, completeness, reliability, or suitability of any AI-generated output, nor any decisions, actions, or outcomes based on reliance on such output.
8. AI Tools General Disclaimer
THE CORALOGIX AI TOOLS PROVIDE ASSISTIVE, INFORMATIONAL, AND ANALYTICAL CAPABILITIES BASED ON AUTOMATED PROCESSING OF CUSTOMER INPUTS AND SYSTEM CONTEXT. OUTPUTS GENERATED BY THE AI TOOLS ARE PROBABILISTIC IN NATURE AND MAY BE INCOMPLETE, INACCURATE, OR PRODUCE UNINTENDED RESULTS. CUSTOMER ACKNOWLEDGES THAT AI-GENERATED OUTPUTS ARE NOT INTENDED TO BE RELIED UPON AS DEFINITIVE, AUTHORITATIVE, OR AS A SUBSTITUTE FOR HUMAN REVIEW, PROFESSIONAL JUDGMENT, OR ESTABLISHED OPERATIONAL, SECURITY, OR BUSINESS DECISION-MAKING PROCESSES. TO THE EXTENT PERMITTED BY LAW, CORALOGIX MAKES NO REPRESENTATIONS OR WARRANTIES REGARDING THE ACCURACY, COMPLETENESS, OR RELIABILITY OF AI-GENERATED OUTPUTS AND SHALL NOT BE RESPONSIBLE OR LIABLE FOR ANY DECISIONS, ACTIONS, OR OUTCOMES TAKEN BY CUSTOMER IN RELIANCE ON SUCH OUTPUTS.
9. Monitoring
Coralogix is under no obligation to monitor Customer activities in relation to Customer use of the Coralogix AI Tools. However, we may systematically screen and/or monitor any Content uploaded, submitted and/or transmitted through the Coralogix AI Tools, at any time and for any reason, to ensure and enforce compliance with this Policy, the Terms, and any applicable law, with or without notice.
10. Remedies
In addition to any other remedies available to Coralogix, if Coralogix reasonably determines that Customer Data or Customer’s use of the Coralogix AI Tools violates this Policy, the Terms, or applicable law, Coralogix may take proportionate measures to address such violation, including removing or restricting access to the relevant content and/or suspending access to the affected Services or functionalities. Where practicable, Coralogix will provide reasonable notice and an opportunity to remediate, except where immediate action is required to comply with law or mitigate risk.
11. Policy Updates
From time to time, Coralogix may modify this Policy by posting a revised version, together with a notice of such update, at https://trust.coralogix.com/. Unless otherwise specified by Coralogix in an applicable Order, any such modifications shall become effective for Customer upon renewal of the then-current subscription term or upon the effective date of a new Order entered into after the updated Policy goes into effect. Customer’s continued use of the Coralogix AI Tools following the effective date of such modifications shall constitute Customer’s acceptance of the modified Policy.
