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Data is Never at Rest,
and Neither Are We

We’re constantly on the lookout for people who are hungry, humble, and smart. In that order. If that sounds like you, join us on our journey to revolutionize observability.

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In 2023, Dun & Bradstreet ranked Coralogix as one of the best tech startups to work for.

Join the Team

Our stateful streaming analytics approach enables teams to monitor, visualize, and alert on observability data in real-time with no reliance on storage or indexing.
We’re looking for new team members to join us in our mission to build our next-gen data-less data platform.

2K+
Global Customers
10K+
DevOps and Engineering Users
500K+
Applications Monitored
3M+
Events Processed Per Second

Our Benefits

Global Presence

We have a global presence with our HQ in the center of Tel Aviv and offices in the USA, India and the UK.

Competitive Salary

We pride ourselves on rewarding great work with great compensation.

Generous Share Package

We want you to have skin in the game and share in our future success.

Commuter Benefits

We offer monthly credits for ride-sharing, parking, and public transportation to make getting to the office a breeze.

Team Events

Regular happy hours, annual company trips, and employee parties – these are just a few ways we like to keep things friendly.

Continuous Learning

We encourage everyone to continue learning new things – developing both personally and professionally.

Technical Account Manager - Team Lead

Boston, MA · Full-time · Senior

About The Position

Coralogix is a modern, full-stack observability platform transforming how businesses process and understand their data. Our unique architecture powers in-stream analytics without reliance on expensive indexing or hot storage. We specialize in comprehensive monitoring of logs, metrics, trace and security events with features such as APM, RUM, SIEM, Kubernetes monitoring and more, all enhancing operational efficiency and reducing observability spend by up to 70%.

As the Technical Account Manager (TAM) Team Leader, you will lead a team responsible for delivering excellent technical account management, with a focus on guiding the seamless onboarding of new customers. You will ensure your team’s success in building strong customer relationships, addressing technical issues related to observability, and maintaining data-driven operational excellence. This role requires technical depth in logging, monitoring, and observability tools as well as strong leadership skills.

Key Responsibilities:

●     Leadership & Team Development:

  • Lead, mentor, and manage a team of TAMs to ensure successful customer onboarding and long-term success.
  • Develop KPIs for the team and track performance related to the onboarding experience, ensuring customer satisfaction.
  • Provide technical guidance and foster team collaboration on observability tools and log analytics.

●     Technical Expertise & Customer Engagement:

  • Oversee the implementation of observability tools, guiding customers through Logs, Matric and Traces monitoring, and real-time analysis.
  • Ensure that your team delivers expert-level onboarding and ongoing, for our observability and logging solutions.
  • Provide deep technical insights on cloud observability and integration of Coralogix into customer infrastructures.

●     Customer Relationship Management:

  • Be the primary escalation point for customer technical challenges.
  • Proactively work with customers to enhance their logging and observability practices, integrating them seamlessly with Coralogix’s platform.
  • Engage with Coralogix stakeholders to provide tailored technical solutions that align with customer business goals.

●     Data-Driven Leadership:

  • Leverage customer feedback and usage data to enhance the onboarding process and overall TAM team performance.
  • Analyze patterns in customer data, ensuring that your team applies data insights to improve observability outcomes and preempt issues.
  • Collaborate with internal teams on product enhancements, informed by your team's customer data analysis.

Requirements

Key Requirements:

●     Technical Expertise:

  • Background knowledge and hands-on practice in Cloud DevOps, specifically experience with AWS (EC2, EKS, ECS, Fargate, Lambda, CloudFormation, Load Balancers, CloudWatch) and the equivalent with Azure and GCP
  • Background knowledge and hands-on practice in Observability, specifically experience working with one or more of the following tools - Kibana, Open-Search, Grafana, Datadog, Sumologic, NewRelic, AppDynamics, Dynatrace, Prometheus, Logz.io, SignalFX, Instana, Splunk, Honeycomb, Jaeger
  • Good knowledge of RegEx, Lucene, PromQL

●     Leadership & Onboarding:

  • Proven experience leading technical teams, especially focused on delivering observability solutions, logging infrastructure, and successful customer onboarding.
  • Ability to define and track onboarding KPIs, focusing on technical adoption and customer satisfaction.

●     Customer-Focused & Data-Driven Mindset:

  • Strong analytical skills to interpret customer data and usage trends, ensuring continuous improvements in observability practices.
  • Ability to communicate complex technical information to both technical and non-technical stakeholders.
  • Excellent communication skills in English
  • Strong presentation skills with the ability to establish credibility with executives


Preferred Qualifications:

  • Certifications in AWS, Kubernetes, or observability platforms (e.g., Prometheus Certified).
  • Experience working in a data-driven or SaaS environment.
  • MBA or relevant leadership experience.



Cultural Fit

We’re seeking candidates who are hungry, humble, and smart. Coralogix fosters a culture of innovation and continuous learning, where team members are encouraged to challenge the status quo and contribute to our shared mission. If you thrive in dynamic environments and are eager to shape the future of observability solutions, we’d love to hear from you.

Coralogix is an equal opportunity employer and encourages applicants from all backgrounds to apply.

Apply for this position