See the Bigger Picture: How Coralogix Investigations Speeds Up Root Cause Analysis

In the fast-paced world of business, timely and accurate incident investigations are crucial. The ability to piece together evidence, understand the timeline, and collaborate effectively is the difference between days and weeks of investigation.

That’s why we’re excited to introduce our powerful investigations feature.

For developers looking into issues such as system outages or tracking RUM errors, our investigations feature offers real-time collaboration, helping teams to quickly identify root causes and come to a resolution. This visibility ensures smoother operations and proactive troubleshooting.

SOC admins can efficiently triage alerts by collecting all of the evidence in one place. The investigations feature provides a structured path to understand the broader context of the potential threat and its impact on the organization, perform a risk assessment, and plan mitigation steps.

Read on for more details as well as watch our tutorial video at the bottom of this post.

Fragmented and time-consuming investigations

Incident investigations involve sifting through scattered logs and analyzing data from multiple sources in an attempt to get a clear overview of the potential issue, root cause, make an impact assessment, and decide on the mitigation steps. This process is not only time-consuming but also prone to errors and missed details. Traditional methods often require manual effort to compile evidence, create timelines, and manually ensure effective collaboration. 

Introducing our investigations feature 

With Coralogix Investigations, we’re taking the complexity out of the investigation process and bringing team collaboration directly to your data, giving you visibility and clarity during an outage. Get clear root cause analysis documents with full context to make audits easier. 

This new feature allows you to:

• Collect all relevant evidence in one place 
• View the sequence of events in a clear timeline, with the ability to sort by the original timeline
• Collaborate seamlessly with your team—all within the Coralogix platform

Whether you’re dealing with a security issue, a critical system outage, or you simply want to leave a comment next to a RUM error, Coralogix Investigations streamlines the investigations process so you can track progress, understand the full context, make informed decisions, and take swift action. 

Key features and benefits

Centralized Evidence Collection

Consolidate all evidence directly within the coralogix interface, such as user activity logs, alerts that indicate suspicious behavior, an unexplained spike in a dashboard, or external files. 

Found a log indicating a suspicious user activity that might be related to the issue you are investigating? Got an alert of an abnormal metric that might be related? Noticed an unusual spike in a dashboard graph? Collect all this evidence together into an existing investigation object using the “Add to Investigation” action or by capturing a screenshot.

Visualize Event Timeline 

The ‘Investigation Activity’ view displays all of the ongoing activity related to the investigation. 

Sort the collected evidence by the original timeline to visualize the flow of incidents, making it easier and see how different events are interconnected and identify the root cause 

For example, you can display all logs and alerts which are evidence or filter out the comments between the team.

Collaboration Tools

Our Investigations feature empowers real-time collaboration. Tag teammates, share insights, and ensure that everyone is aligned on the investigation’s progress. 

This interactive chat exists directly in the product, allowing each stakeholder in your team to share insights from their own domain of expertise and easily consult with each other.

Getting started with investigations 

Our investigations feature eliminates the need for extra tools and manual labor, enhances accuracy, saves time, and ensures comprehensive communication with built-in collaboration features. 

Check out our documentation to learn more about how our investigations feature can transform your approach to risk assessment & remediation. 

You can also watch this tutorial video on the Coralogix Investigation feature.

Work Smarter, Not Harder.