Coralogix is a modern, full-stack observability platform transforming how businesses process and understand their data. Our unique architecture powers in-stream analytics without reliance on expensive indexing or hot storage. We specialize in comprehensive monitoring of logs, metrics, trace and security events with features such as APM, RUM, SIEM, Kubernetes monitoring and more, all enhancing operational efficiency and reducing observability spend by up to 70%.

Coralogix is looking for a Senior Manager, Account Management to lead our sales efforts in India you will play a vital role in mentoring and coaching our Enterprise Sales team while developing strategies to expand our presence in the Indian market. You’ll need to be a motivated, intelligent, and humble professional with proven experience in navigating complex organizations, engaging technical audiences, and influencing senior executives to deliver outstanding results.

Team Management:

• Lead, coach, and develop the account management team to achieve business objectives.
• Foster a culture of excellence, collaboration, and continuous improvement within the team.
• Set clear team goals and KPIs, and manage performance through regular reviews and feedback.

Strategic Account Planning:

• Develop and implement strategic account plans to maintain and grow the company's key client relationships.
• Define operational processes, programs, systems, and activities to drive excellent renewal outcomes.
• Identify opportunities for expanding the business with existing clients through cross-selling and up-selling.

Client Relationship Management:

• Serve as the lead point of contact for all key client matters, anticipate the client's needs, and work within the company to ensure deadlines for the client are met.
• Build and maintain strong, long-lasting client relationships.
• Manage and resolve key client issues and complaints.

Revenue Growth:

• Drive your team's renewal, upsell, and cross-sell processes in collaboration with Customer Success. The main goal is to retain customers, ensuring their satisfaction with the platform and achieving net dollar retention growth.
• Monitor and analyze customer usage of our product/services.
• Report on sales results and forecast future sales.
• Accurately forecast pipeline and identify renewal opportunities at risk.

Operational Excellence:

• Drive customer adoption/usage data, executive relationships, customer health, and other key data and trends, working with Customer Success to proactively address factors that could put a renewal at risk.
• Collaborate with other departments to ensure a consistent and high-quality client experience.
• Analyze trends and market conditions for present and future business opportunities.