Coralogix is rebuilding the path to observability using a real-time streaming analytics pipeline that provides monitoring, visualization, and alerting capabilities without the burden of indexing.

By enabling users to define different data pipelines per use case, we provide deep Observability and Security insights, at an infinite scale, for less than half the cost.

We are looking for a Customer Success Manager to join our CS department.

The Customer Success Manager role embodies the critical intersection of technical expertise and a focus on customer satisfaction, renewal, and expansion.

This role is all about being the trusted advisor to the customer by building relationships, driving product adoption, and empowering the customers to fulfill their goals with Coralogix's system.

By being experts of the Coralogix platform, the CSM will provide a unique level of consultation and inspiration to our customers.

Responsibilities

• Understand customers technical requirements and business goals to consistently deliver value
• Build a successful game plan for each customer based on data analysis and customer's needs
• Analyzing different data sources to understand the customer’s big picture
• Establish relationships and engage with technical and business counterparts to drive product adoption, renewal and expansion
• Train and coach customers through a successful onboarding process, adoption phase and ongoing usage
• Conduct QBRs with customers to consistently reflect delivered value and ensure customer's needs 
• Promote customer's advocacy within the industry and among potential customers
• Advocate internally for customer needs – be the technical and business voice of the customer within Coralogix and influence product development roadmap
• Partner with Sales team on renewals, upsells, cross-sells, and expansion opportunities