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Data is Never at Rest,
and Neither Are We

We’re constantly on the lookout for people who are hungry, humble, and smart. In that order. If that sounds like you, join us on our journey to make raw log data obsolete.

2K+
Global Customers
10K+
DevOps and Engineering Users
500K+
Applications Monitored
3M+
Events Processed Per Second
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Join the Team!

Our stateful streaming analytics approach enables teams to monitor, visualize, and alert on observability data in real-time with no reliance on storage or indexing.

We’re looking for new team members to join us in our mission to build our next-gen data-less data platform.

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Our Benefits

Global Presence

We have a global presence with our HQ in the center of Tel Aviv and offices in the USA, India and the UK.

Competitive Salary

We pride ourselves on rewarding great work with great compensation.

Generous Share Package

We want you to have skin in the game and share in our future success.

Commuter Benefits

We offer monthly credits for ride-sharing, parking, and public transportation to make getting to the office a breeze.

Team Events

Regular happy hours, annual company trips, and employee parties – these are just a few ways we like to keep things friendly.

Continuous Learning

We encourage everyone to continue learning new things – developing both personally and professionally.

Customer Success Operations Manager

Tel-Aviv, Israel · Full-time · Senior

About The Position

Coralogix is rebuilding the path to observability using a real-time streaming analytics pipeline that provides monitoring, visualization, and alerting capabilities without the burden of indexing.

By enabling users to define different data pipelines per use case, we provide deep Observability and Security insights, at an infinite scale, for less than half the cost.

Coralogix is looking for a highly qualified and motivated manager of CS Operations to lead a new and core function that will enable our departmental and company growth. We are looking for a leader with a passion for Customer Success and a proven track record of designing and creating new and existing processes to drive effectiveness and efficiency within a fast-paced organization.As CS Operations function, you will be reporting directly to our VP Customer Success and help define the strategy, processes, and KPIs to drive growth. You will identify the tooling required to streamline workflows within our Customer Success department and collaborate with functional leads across the business.It is a hybrid role, combining strategic and managerial aspects with hands-on and tactical abilities to design and implement a new framework.It is a unique opportunity to join a growing CS department and company and build and lead a new vertical we see essential to our success.


Responsibilities

  • Own the Customer Success technology stack, selecting the tooling and operational workflows required to optimize our processes and deliver value at scale
  • Design, develop and maintain training strategies and programs for new hire onboarding, customer success productivity and enablement, and product-focused training for increased customer adoption
  • Drive the adoption monitoring of Coralogix’s customer base, driven by data & insights
  • Work cross-functionally with Sales, Finance, Product, Marketing, BI, RND and other key business units to ensure alignment of CS strategy and KPIs
  • Drive the annual Customer Success planning process

Requirements

  • 3+ years experience in CS Operations management
  • Experience in a high growth SaaS company
  • Strong understanding of all aspects of CS implementation and enablement
  • Excellent analytical skills to compile large amounts of data into an understandable format for decision-making
  • Strong record of leadership and ability to work effectively cross-functionally
  • Positive attitude, adaptability, prioritization, multi-tasker and effectively work under pressure
  • Ability to perform at each level of a project, from executive strategy to the details
  • Experience with Salesforce and associated enablement tools
  • Big advantage: strong familiarity with Monday, Intercom, Jira


Apply for this position

Meet our team

Ilya Davidovich
R&D Team Lead

“Our team is working on Coralogix’s logging solution – we’re responsible for everything from log ingestion to storage to query capabilities. I love working on a product that helps so many developers and DevOps engineers find and solve their problems faster.”

Ilya Davidovich
R&D Team Lead

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Marika Mats
Customer Success Manager

“The thing that I enjoy the most in my work is the impact I have on our customers’ usage. I just love to improve their user experience and help them with their daily work. I also really love my work environment and the culture in our workspace, time flies when you do meaningful and fun work.”

Marika Mats
Customer Success Manager