Learn more about Streama© – the foundational technology behind our stateful streaming data platform. Learn More

Data is Never at Rest, and Neither Are We

We’re constantly on the lookout for people who are hungry, humble, and smart. In that order. If that sounds like you, join us on our journey to make raw log data obsolete.

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Built for tomorrow’s data scale

2,000+
Companies use Coralogix
10K+
DevOps and Engineering Users
500K+
Applications Monitored
3M+
Events Processed Per Second

Join the Team!

Our stateful streaming analytics approach enables teams to monitor, visualize, and alert on observability data in real-time with no reliance on storage or indexing.

We’re looking for new team members to join us in our mission to build our next-gen data-less data platform.

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Global Presence

We have a global presence with our HQ in the center of Tel Aviv and offices in the USA, India and the UK.

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Competitive Salary

We pride ourselves on rewarding great work with great compensation.

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Generous Share Package

We want you to have skin in the game and share in our future success.

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Commuter Benefits

We offer monthly credits to use toward ride-sharing, parking, and public transportation to make getting from home to the office (and back again) a breeze.

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Team Events

Regular happy hours, annual company trips, and employee parties – these are just a few ways we like to keep things friendly.

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Continuous Learning

We encourage everyone in the company to never stop learning new things and developing both personally and professionally.

Customer Success Engineer

Tel-Aviv · Full-time

About The Position

Coralogix is a machine learning-powered log analytics platform.

We are looking for a Customer Success Engineer to join our highly experienced global team.

The Customer Success Engineer role embodies the critical intersection of technical expertise and a focus on customer satisfaction.

This role is tasked with helping Coralogix customers with giving answers to technical questions, solution architecture, and ensure successful adoption of the Coralogix Platform.


Responsibilities:

  • Serve as our customers’ single point of contact for any tech-related matters
  • End to End ownership of customer support case from opening until closure ensuring customer satisfaction
  • Establish relationships and engage with technical counterparts to drive product adoption and expansion
  • Train and coach customers to a successful onboarding process and ongoing usage
  • Advocate internally for customer needs – be the technical voice of the customer within Coralogix
  • Contribute to our knowledge base by creating documentation, video tutorials, and predefined answers to common issues
  • Prioritize and manage several open issues at one time
  • Properly escalate unresolved issues to appropriate internal teams 

Requirements

  • 3+ years of proven experience in customer focus position as a Customer Success Engineer / Support Engineer / Technical Account Manager / Delivery Engineer
  • BA/BSc degree in Computer Science or equivalent experience
  • Excellent customer-facing skills
  • Excellent communication skills in English
  • Motivation to learn new skills and technologies
  • Great interpersonal and communication skills
  • High availability for fast response to customers
  • Background in AWS, Docker, Kubernetes, Networking - an advantage
  • Scripting skills in one of the following: Python, Perl, Ruby - an advantage
  • Experience in SAAS B2B software companies - an advantage

Apply for this position