We just raised $142 million in our Series D Round! Read About Our Plans for the Future

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Data is Never at Rest,
and Neither Are We

We’re constantly on the lookout for people who are hungry, humble, and smart. In that order. If that sounds like you, join us on our journey to make raw log data obsolete.

2K+
Global Customers
10K+
DevOps and Engineering Users
500K+
Applications Monitored
3M+
Events Processed Per Second
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Join the Team!

Our stateful streaming analytics approach enables teams to monitor, visualize, and alert on observability data in real-time with no reliance on storage or indexing.

We’re looking for new team members to join us in our mission to build our next-gen data-less data platform.

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Our Benefits

Global Presence

We have a global presence with our HQ in the center of Tel Aviv and offices in the USA, India and the UK.

Competitive Salary

We pride ourselves on rewarding great work with great compensation.

Generous Share Package

We want you to have skin in the game and share in our future success.

Commuter Benefits

We offer monthly credits for ride-sharing, parking, and public transportation to make getting to the office a breeze.

Team Events

Regular happy hours, annual company trips, and employee parties – these are just a few ways we like to keep things friendly.

Continuous Learning

We encourage everyone to continue learning new things – developing both personally and professionally.

Customer Success Manager

Remote, India · Full-time · Management

About The Position

Coralogix is rebuilding the path to observability using a real-time streaming analytics pipeline that provides monitoring, visualization, and alerting capabilities without the burden of indexing.

By enabling users to define different data pipelines per use case, we provide deep Observability and Security insights, at an infinite scale, for less than half the cost.

We are looking for a Customer Success Manager to join our CS department in India.

The Customer Success Manager role embodies the critical intersection of technical expertise and a focus on customer satisfaction, renewal, and expansion.

This role is all about being the trusted advisor to the customer by building relationships, driving product adoption, and empowering the customers to fulfill their goals with Coralogix's system.

By being experts of the Coralogix platform, the CSM will provide a unique level of consultation and inspiration to our customers.

 

Responsibilities

  • Understand customer’s technical requirements and business goals to consistently deliver value
  • Serve as customer’s main point of contact for any tech-related issues
  • Be proactive and continuously work on customer’s accounts to maximize on the value he gets
  • Establish relationships and engage with technical counterparts to drive product adoption and satisfaction
  • Advocate internally for customer needs – be the technical and business voice of the customer within Coralogix and influence product development roadmap
  • Identify cross-sell and up-sell opportunities and gear the CAM to nail them
  • Build, lead and execute the onboarding process of new customers
  • Build an ongoing success game plan for each customer based on data analysis and customer’s business needs
  • Train customers through a successful onboarding process and ongoing usage
  • Partner with Sales team on renewals, upsells, cross-sells, and expansion opportunities

Requirements

  • Technical hands-on capabilities and desire to drive business value to the customer
  • 3+ years of proven experience in customer focus positions as a Customer Success Manager / Customer Account Manager /Consulting Experience / similar experience
  • BA/BSc degree in Computer Science / Engineering / similar experience
  • Excellent customer-facing skills
  • Excellent communication skills in English
  • Motivation to learn new skills and technologies
  • High prioritization skills and process orientation
  • Proven experience of taking ownership of different projects outside the role definitions
  • Multi-tasking - the ability to manage different accounts at different stages in the life cycle
  • Ability to embrace the mindset of continuous improvement and actively contribute to the process and procedure of the team
  • Positive attitude, empathy and high energy
  • Strong customer-facing and presentation skills with the ability to establish credibility with executives
  • High availability for fast response to customers
  • Background knowledge of DevOps, cloud and observability - an advantage
  • Experience in SAAS B2B software companies - an advantage

Apply for this position

Meet our team

Ilya Davidovich
R&D Team Lead

“Our team is working on Coralogix’s logging solution – we’re responsible for everything from log ingestion to storage to query capabilities. I love working on a product that helps so many developers and DevOps engineers find and solve their problems faster.”

Ilya Davidovich
R&D Team Lead

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Marika Mats
Customer Success Manager

“The thing that I enjoy the most in my work is the impact I have on our customers’ usage. I just love to improve their user experience and help them with their daily work. I also really love my work environment and the culture in our workspace, time flies when you do meaningful and fun work.”

Marika Mats
Customer Success Manager