[Live Webinar] Next-Level O11y: Why Every DevOps Team Needs a RUM Strategy Register today!

header image career

Data is Never at Rest,
and Neither Are We

We’re constantly on the lookout for people who are hungry, humble, and smart. In that order. If that sounds like you, join us on our journey to revolutionize observability.

duns banner

In 2023, Dun & Bradstreet ranked Coralogix as one of the best tech startups to work for.

career left
team mobile

Join the Team!

Coralogix full-stack observability empowers engineers to monitor, visualize, and alert on logs, metrics, tracing, and security data in real-time, without reliance on expensive hot storage or indexing. Join us in our mission to provide modern, enterprise-level observability that is affordable for all.

career right
2K+
Global Customers
10K+
DevOps and Engineering Users
500K+
Applications Monitored
3M+
Events Processed Per Second

Our Benefits

Global Presence

We have a global presence with our HQ in the center of Tel Aviv and offices in the USA, India and the UK.

Competitive Salary

We pride ourselves on rewarding great work with great compensation.

Generous Share Package

We want you to have skin in the game and share in our future success.

Commuter Benefits

We offer monthly credits for ride-sharing, parking, and public transportation to make getting to the office a breeze.

Team Events

Regular happy hours, annual company trips, and employee parties – these are just a few ways we like to keep things friendly.

Continuous Learning

We encourage everyone to continue learning new things – developing both personally and professionally.

Technical Account Manager

Remote, India · Full-time · Senior

About The Position

Coralogix is rebuilding the path to observability using a real-time streaming analytics pipeline that provides monitoring, visualization, and alerting capabilities without the burden of indexing.

By enabling users to define different data pipelines per use case, we provide deep Observability and Security insights, at an infinite scale, for less than half the cost.


About The Position

Technical Customer Success Managers in Coralogix are key in our effort to meet our customer’s expectations and help them utilize their observability and security data in the most efficient way possible.

We are looking for hard-working, sharp, and humble professionals with proven technical customer-facing experience.

Our Technical Customer Success Managers are trusted advisors and consult our customers upon their monitoring, security & observability journey. This role embodies the critical intersection of very high technical expertise and a focus on customer satisfaction, renewal and expansion.

Technical Customer Success Managers are senior-level roles and are expected to professionally and accurately solve problems, show product value and interact across different platforms and types of software, from software engineers and DevOps all the way to the C-suite.


Responsibilities

  • Solve customer’s technical problems by adopting the platform, integrating new data and existing integrations
  • Understanding customers technical requirements and business goals to consistently create new artifacts and deliver value
  • Lead the onboarding process, from new integrations, creation of artifacts to trainings and troubleshooting
  • Know the Log Management / Observability markets well and be able to help customers by using the best technical practices available.
  • Build a successful and ongoing game plan for each customer based on a specific data analysis and customer’s needs
  • Establishing relationships and engaging with technical counterparts to drive product adoption
  • Conduct QBRs with customers to consistently reflect delivered value and ensure customer’s needs
  • Advocate internally for customer needs within Coralogix and influence a product development roadmap
  • Partner with the Sales team on renewals, upsells, cross-sells, and expansion opportunities

Requirements

  • Background knowledge of DevOps / Cloud / Observability
  • Industry knowledge and opinions on Monitoring, Observability, Log Management, SIEM
  • Hands-on experience in technical integrations and complex troubleshooting
  • Experience in customer facing positions and excellent customer-facing skills
  • Excellent communication skills in English, both written and verbal.
  • Strong presentation skills with the ability to establish credibility with executives
  • Hands-on Engineering/DevOps background – advantage
  • Comfortable coding in any high-level programming language (Java, Go, Python) - advantage
  • BSc degree in Computer Science / Engineering - advantage
  • Experience in SAAS B2B software companies - advantage

Apply for this position

Live Webinar
Next-Level O11y: Why Every DevOps Team Needs a RUM Strategy
April 30th at 12pm ET | 6pm CET
Save my Seat