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We’re constantly on the lookout for people who are hungry, humble, and smart. In that order. If that sounds like you, join us on our journey to make raw log data obsolete.

Coralogix At a Glance

1,800+
Companies use Coralogix
8K+
DevOps and Engineering Users
150MB+
Log data processed every second
20B+
Log records ingested in real-time

We’re building the world’s most advanced machine logging solution. Over 8,000 DevOps and Engineers around the world use Coralogix to monitor their stacks and fix production problems faster.

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Great Location

Coralogix is located in the We office tower in Tel Aviv. Easy access to the train, buses and the Ayalon highway.

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Competitive Salary

We pride ourselves on rewarding great work with great compensation.

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Generous Share Package

We want you to have skin in the game and share in our future success.

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Commuter Benefits

Make getting from home to office a breeze. We offer monthly credits to use toward ride-sharing, parking and public transportation.

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Team Events

Weekly happy hours, annual company trips and employee parties – just a few ways we like to keep things friendly

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Continuous Learning

Never stop learning new things and developing

Customer Account Manager

Tel-Aviv · Full-time

About The Position

We're seeking a Customer Account Manager in Tel Aviv to join our growing team!

Coralogix is a modern observability platform, analyzing data before it’s indexed or stored, to provide immediate insights and prioritize data storage to reduce costs. Built for modern architectures and accelerated workflows, Coralogix enables teams to build, run, and secure their applications and infrastructures without any coverage, storage, or cost limitations.


Responsibilities - As part of the Customer Account Management function within Coralogix, you will:

  • Drive the upsell/ cross-sell and renewals functions in a designated set of EMEA accounts in collaboration with Customer Success & Sales to retain customers and grow net dollar retention.
  • Help define operational processes, programs, systems, and activities to drive excellent renewal outcomes within your account list.
  • Identify upsell/cross-sell opportunities to maximize customer growth 
  • Successfully facilitate all designated renewals in your territory.
  • Develop and action internal account renewal plans.
  • When appropriate, actively engage with customer key decision-makers to identify/document customer buying process, requirements and uncover/address potential roadblocks to ensure on-time renewals.
  • Maintain and report an accurate rolling forecast of short and long-term renewals.
  • Negotiate and execute renewal contracts that align to the customer and company goals, driving among other things net-dollar retention and logo retention.
  • Drive customer adoption/usage data, executive relationships, customer health, and other key data and trends, working with Customer Success to proactively address factors that would put a renewal at risk.
  • Accurately forecast pipeline and identify renewal opportunities at risk.

Requirements

  • At least two years of Successful experience (i.e consistently exceeded quota) in Account Management, preferably for a SaaS company or a company with a technical product.
  • Native English speaker with strong written and verbal communication skills. - MUST
  • Strong project and time management skills.
  • Successful track record of developing strong relationships with internal organizations including customer success, sales (all levels), operations, legal, etc.
  • Proven discovery, presentation (both corporate deck and product demo), deal structuring, negotiation and closing skills.
  • Demonstrated ability to build out processes, systems, and programs to drive exceptional renewal and retention outcomes.
  • Proven experience developing and driving renewal close plans.
  •  Excellent communication skills.  Excels in written, phone, and in-person communications. 
  • Analytical thinking skills. 
  • Bachelor’s degree or equivalent. 
  • Ability to work independently, as well as in a team, and meet deadlines.

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