Snowbit is a cybersecurity technology innovator with a vision to empower organizations across the globe to quickly, efficiently, and cost-effectively ready themselves to address omnipresent cyber risk. Built off years of Israeli cybersecurity experience, Snowbit is looking to offer the broadest managed detection and response offering available today. 

Snowbit is part of the Coralogix group, with Coralogix rebuilding the path to observability by offloading the burden of indexing and providing deep insights, at an infinite scale, for less than half the cost. 

We are looking for a Customer Success Engineer!.

The Customer Success Engineer role embodies the critical intersection of technical expertise and a focus on customer satisfaction.

This role is tasked with helping Coralogix customers with giving answers to technical questions, solution architecture, and ensuring successful adoption of the Coralogix Platform.

Responsibilities:

• Serve as our customers’ single point of contact for any tech-related matters
• End to End ownership of customer support case from opening until closure ensuring customer satisfaction
• Establish relationships and engage with technical counterparts to drive product adoption and expansion
• Train and coach customers to a successful onboarding process and ongoing usage
• Advocate internally for customer needs – be the technical voice of the customer within Coralogix
• Contribute to our knowledge base by creating documentation, video tutorials, and predefined answers to common issues
• Prioritize and manage several open issues at one time
• Properly escalate unresolved issues to appropriate internal teams