Addendum to Coralogix Master Subscription Terms – Olly Services
Updated November 2025
This Addendum (“Addendum”) supplements and forms an integral part of the Coralogix Master Subscription Terms (“Terms”) and applies in the event Customer procures Coralogix’s AI -native Observability Assistant (“Olly Services”). Unless otherwise defined herein, capitalized terms shall have the meaning set forth in the Terms. In the event of conflict between this Addendum and the Terms, this Addendum shall prevail solely with respect to the Olly Services. Except as expressly amended herein, all other terms and conditions of the Terms shall remain in full force and effect, with any necessary changes applied.
1. Service Overview
Olly Services provides an AI-driven observability agent that complements the Coralogix platform and is available exclusively to Customers with an active Coralogix subscription. The Olly Services enable natural-language queries across logs, metrics, and traces, delivering automated insights and operational analysis as set forth in the applicable Order. Olly Services further enhance incident investigation, reduces time-to-resolution, and supports informed decision-making across Customer environments.
2. Use of the Olly Services
2.1 Compliance with Documentation and Usage Requirements
The Customer shall use the Olly Services strictly in accordance with this Addendum, the Terms, the AI Tools Acceptable Use Policy (“AI Tools Policy”), and all Documentation provided or made available by Coralogix, including all usage instructions, operational guidelines, and technical specifications. The Customer is responsible for ensuring that all Users understand and comply with the AI Tools Policy and all applicable Documentation.
2.2 Customer Data
The Customer may submit inputs to the Olly Services and receive output Suggestions (“Suggestions”), collectively referred to as Customer Data. Coralogix may process Customer Data as necessary to provide the Olly Services, comply with applicable law, enforce its terms and policies, and maintain the security and proper functioning of the Services. By submitting inputs, the Customer represents and warrants that it possesses all rights, permissions, and licenses required for Coralogix to process such Inputs under this Addendum and the Terms.
2.3 Model Training
Coralogix will not use Customer Data for training, fine-tuning, testing, optimizing, or otherwise improving any artificial intelligence, machine learning, or statistical models, whether proprietary or third-party. Coralogix will also not permit or authorize any third party to use Customer Data for any such purposes.
2.4 Limitations on Suggestions
The Customer acknowledges that Suggestions are generated automatically via AI Models and may be identical or similar to outputs provided to other customers. No rights are granted to the Customer over Suggestions generated for others. The Customer further recognizes that AI-generated outputs are subject to inherent limitations, including: (i) inaccuracies, omissions, or misleading information; (ii) limited creativity resulting in repetitive or formulaic results; (iii) difficulty interpreting linguistic nuance, idioms, slang, or cultural and contextual cues; (iv) limited reasoning or judgment capabilities; and (v) biases or quality limitations in underlying training data. THE CUSTOMER IS RESPONSIBLE FOR REVIEWING, AND DETERMINING THE ACCURACY AND SUITABILITY OF SUGGESTIONS AND ASSUMES ALL RISKS ASSOCIATED WITH ANY USE OR RELIANCE ON SUCH SUGGESTIONS.
2.5 Use Restrictions
The Customer shall not, and shall not permit others to: (i) reverse-engineer, decompile, disassemble, or attempt to discover the source code, algorithms, or underlying structure of the Olly Services; (ii) copy, modify, translate, or create derivative works of the Olly Services; (iii) rent, lease, lend, sublicense, or otherwise make the Olly Services available to any third party; (iv) remove, obscure, or alter proprietary notices; (v) use the Olly Services or Suggestions to develop, train, or enhance any competing model, service, or product, including performing model extraction, scraping, or similar activities; (vi) probe, scan, test, or attempt to bypass the security or authentication measures of the Olly Services; (vii) use the Olly Services for the purpose of any benchmarking or for competing services, activities or competing purposes; (viii) harvest, scrape, or extract data from the Olly Services; (ix) use the Olly Services in violation of applicable law, AI Tools Policy, Documentation or third-party rights; (x) provide Coralogix with data subject to enhanced regulatory protections (e.g., HIPAA, PCI-DSS, GLBA, or equivalent) unless expressly approved in writing; or (xi) knowingly assist any third party in performing any prohibited activity. The Customer shall promptly notify Coralogix of any unauthorized use and shall cooperate reasonably in preventing or remediating such use.
2.6 Auto-Execution Suggestions
Certain Olly Services features may automatically execute Suggestions without manual confirmation (“Auto-Execution Features”). These features are disabled by default and are fully controlled by the Customer. Customers may enable or disable any Auto-Execution Feature at any time. By enabling any Auto-Execution Feature, Customer expressly acknowledges and accepts full responsibility for all associated risks, including without limitation service interruptions, defects, security vulnerabilities, system failures, data corruption, or data loss. The customer is solely responsible for configuring, managing, and monitoring the enablement and disablement of such features, and for implementing appropriate safeguards, testing procedures, access controls, monitoring, and security measures to mitigate such risks.
3. Payment Models, Fees and Taxes
3.1. Seat-Based Subscription Model
The Olly Services are provided under a Seat-Based Subscription model. The default subscription term is twelve (12) months, unless otherwise specified in the applicable Order. Customer purchases in advance a defined number and type of Seats for the subscription term. Each Seat is a time-based license assigned to a single user or service account and includes the applicable monthly Capacity described in the Documentation.
3.2 Seat Utilization and Capacity Limits.
3.2.1 Each Seat includes a fixed monthly Capacity that automatically resets at the start of each calendar Month. Monthly Capacity is measured per Seat and may not be aggregated, pooled, shared, transferred, or carried forward between Seats, between Seat types, or between months. Coralogix does not permit overages or excess usage beyond the monthly Capacity associated with any Seat. If a Seat’s monthly Capacity is exhausted prior to the monthly reset, certain AI features or processing capabilities may be temporarily unavailable until additional Seats are provisioned or the next monthly reset occurs.
3.2.2 Increase or Add Seats. The Customer may upgrade any Seat to a higher-tier plan or add additional Seat licenses at any time. Any such upgrade or addition shall become effective immediately and will be billed at the applicable rate for the remainder of the then-current subscription term. An upgrade does not reset any monthly Capacity already consumed. The upgraded Seat will receive only the additional Capacity associated with the higher-tier license for the rest of the current monthly period.
3.2.3 Decrease or Reduce Seats. Downgrades to lower-tier Seat licenses, Seat reductions, or any decrease in the number of Seats are not permitted during the subscription term.
3.3. Underutilization
Customer shall pay Coralogix the non-refundable and non-cancellable fees specified in the applicable Order (“Fees”). Fees for all Seats included in the initial Order are payable annually in advance for the full subscription term, unless the Order expressly provides otherwise. Additional Seats added by Customer during the subscription term shall be priced at the same rate per Seat and same payment terms, all as specified in applicable Order, and shall be invoiced on a pro- rated basis for the remainder of the subscription term. All such additional Seats shall be deemed non-cancellable for the remainder of the subscription term once provisioned.
Unless the Order expressly provides otherwise, all Fees shall be paid in USD within thirty (30) days from the invoice date. Any unpaid amounts shall accrue interest at a rate of 1.5% per month (or the maximum rate permitted by law, whichever is lower). Coralogix may suspend or discontinue Customer’s access to the Services in the event of late or non-payment.
3.4 Fees, Billing of Seats, Currency and Payment Terms
Customer shall pay Coralogix the non-refundable and non-cancellable fees specified in the applicable Order (“Fees”). Fees for all Seats included in the initial Order are payable annually in advance for the full subscription term, unless the Order expressly provides otherwise. Additional Seats added by Customer during the subscription term shall be priced at the same rate per Seat as specified in the Order Form for the corresponding Seat type, regardless of Coralogix’s then- current rates, and shall be invoiced on a pro-rated basis for the remainder of the subscription term. All such additional Seats shall be deemed non-cancellable for the remainder of the subscription term once provisioned. Fees shall be paid in USD within thirty (30) days from the invoice date. Any unpaid amounts shall accrue interest at a rate of 1.5% per month (or the maximum rate permitted by law, whichever is lower). Coralogix may suspend or discontinue Customer’s access to the Services in the event of late or non-payment.
3.5 Digital Payment Means.
Coralogix may, at its discretion, offer payment via its online website through credit card, virtual wallets, or third-party digital marketplace payment services (“Digital Payment Means”). Customer represents and warrants that throughout the Term: (a) all authorizations to use such Digital Payment Means shall remain in full force; (b) sufficient balance or credit will remain available to process payment; and (c) all Digital Payment Means details and credentials provided to Coralogix remain accurate and up to date.
3.6 Taxes.
All amounts payable under this Agreement are exclusive of taxes (including, without limitation, sales tax, VAT, GST, and similar taxes). Coralogix shall add any applicable taxes to the invoice as a separate line item. Except as expressly stated otherwise, each Party shall bear its own costs and expenses incurred in performing this Agreement.
3.7 Reseller Purchases.
If Customer purchases the Olly Services from an Authorized Reseller, and unless otherwise specified in the Authorized Reseller Order, the payment and tax terms of this Section 3 shall apply. Coralogix may suspend or terminate Customer’s access to the Olly Services if Customer is in default of any payment due with respect to the Olly Services, whether owed directly to Coralogix or via an Authorized Reseller.
4. Disclaimer of Warranties
THE OLLY SERVICES AND ALL SUGGESTIONS ARE PROVIDED “AS IS” AND “AS AVAILABLE.” CORALOGIX DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, QUIET ENJOYMENT, AND NON-INFRINGEMENT. CORALOGIX DOES NOT WARRANT THAT THE OLLY SERVICES OR SUGGESTIONS WILL BE ERROR-FREE, UNINTERRUPTED, SECURE, OR FREE OF MALICIOUS CODE, OR THAT DEFECTS WILL BE CORRECTED. THE CUSTOMER AGREES THAT ANY USE OF SUGGESTIONS IS AT ITS SOLE RISK AND THAT SUCH SUGGESTIONS SHOULD NOT BE RELIED UPON AS ACCURATE OR AUTHORITATIVE. SOME JURISDICTIONS MAY LIMIT THE SCOPE OF THESE DISCLAIMERS; SUCH LIMITATIONS SHALL APPLY ONLY TO THE EXTENT PERMITTED BY LAW.
5. Indemnity
5.1 Coralogix Indemnification. Coralogix agrees to defend, at its expense, any third party action or suit brought against the Customer alleging that the Olly Services when used as permitted under these Addendum and each respective Order, infringes the intellectual property rights of a third party (“IP Infringement Claim”), and Coralogix will indemnify and hold harmless the Customer for any actual damages awarded in a final judgment against the Customer or settled in a settlement approved in writing by Coralogix, that are attributable to such IP Infringement Claim. If the Services become, or in Coralogix’s opinion is likely to become, the subject of an IP Infringement Claim, then Coralogix may, at its sole discretion: (a) procure for the Customer the right to continue using the Services; (b) replace or modify the Services to avoid the IP Infringement Claim; or (c) if options (a) and (b) cannot be accomplished despite Coralogix’s reasonable efforts, then Coralogix or Customer may terminate all affected Orders and Coralogix shall provide a pro-rata refund for any amount pre-paid by Customer for the remaining unused period of the Term. Notwithstanding the foregoing, Coralogix shall have no responsibility for IP Infringement Claims to the extent resulting from or related to: (i) Customer Data or Suggestions; (ii) modifications to the Services made by a party other than Coralogix or its designee; (iii) the Customer’s failure to implement software updates provided by Coralogix; or (iv) combination or use of the Services with any software not supplied by Coralogix or not in accordance with the Documentation.
5.2 Customer Indemnification. Customer agrees to defend, at its expense, any third-party action or suit brought against Coralogix alleging that Customer’s use of the Services in violation of the Use Restrictions under this Addendum gives rise to the applicable claim (“Use Restrictions Claim”). Customer will indemnify and hold harmless Coralogix for any actual damages awarded in a final judgment against Coralogix, or amounts agreed in a settlement approved in writing by Customer, that are attributable to such Use Restrictions Claim.
5.3 Either party’s indemnification obligations are conditional on the indemnified party (i) promptly notifying the indemnifying party in writing of such claim; (ii) allow the indemnifying party to have the sole and exclusive authority to assume all management, handling and defense or settlement of any such claim underlying the indemnity cause; and (iii) providing the indemnifying party with all reasonable information and assistance with respect to handling and managing the claim underlying the claimed indemnity liability, at indemnifying party expense. The indemnified party will not enter into any settlement in connection with the matter underlying the indemnification claim without the indemnifying party’s prior written consent.
6. LIMITATION OF LIABILITY
(A) TO THE MAXIMUM EXTENT PERMITTED BY LAW AND EXCEPT FOR A PARTY’S LIABILITY RESULTING FROM EVENT OF GROSS NEGLIGENCE, INTENTIONAL MISCONDUCT OR FRAUD NEITHER PARTY OR ITS AFFILIATES SHALL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES, OR ANY LOSS OF REVENUE, REPUTATION, PROFITS, OR DATA.
(B) WITHOUT DEROGATING FROM THE GENERALITY OF THE FOREGOING, THE MAXIMUM AGGREGATE LIABILITY OF EITHER PARTY AND ITS AFFILIATES, DIRECTORS, EMPLOYEES, AGENTS, AND CONTRACTORS FOR ANY DAMAGES ARISING OUT OF OR RELATED TO THIS ADDENDUM, SHALL IN NO EVENT EXCEED THE TOTAL FEES PAID OR PAYABLE TO CORALOGIX UNDER THE APPLICABLE ORDER FOR THE OLLY SERVICES DURING THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO SUCH LIABILITY.
THE FOREGOING LIMITATION UNDER PARAGRAPH (B) SHALL NOT APPLY TO (I) EITHER PARTY’S LIABILITY UNDER ITS INDEMNIFICATION OBLIGATIONS UNDER SECTION 5 BELOW; (II) CUSTOMER’S LIABILITY IN THE EVENT OF BREACH OF THE SECTION 2.5 (USE RESTRICTIONS) OF THE ADDENDUM (II) CUSTOMER’S PAYMENT OBLIGATIONS FOR SERVICES RENDERED; AND (III) A PARTY’S GROSS NEGLIGENCE, WILLFUL MISCONDUCT, OR FRAUD IN RELATION TO THIS ADDENDUM.
7. Unless expressly modified herein, all provisions of the Terms shall apply mutatis mutandis to this Addendum.
N WITNESS WHEREOF, the parties have caused this Addendum to be executed by their duly authorized representatives.
| ____________________________ Coralogix Ltd. | ____________________________ Customer |
| By:_________________________ | By:_________________________ |
| Date: _______________________ | Date: _______________________ |