The new standard of observability is here. Discover Olly, the industry’s first 
Addendum to Coralogix Master Subscription Terms – Olly Services
Last updated: January 2026
This Addendum (“Addendum”) supplements and forms an integral part of the Coralogix Master Subscription Terms (“Terms”) and applies in the event Customer procures Coralogix’s AI -native Observability Assistant (“Olly Services”). Unless otherwise defined herein, capitalized terms shall have the meaning set forth in the Terms. In the event of conflict between this Addendum and the Terms, this Addendum shall prevail solely with respect to the Olly Services. Except as expressly amended or supplemented herein, all other terms and conditions of the Terms shall remain in full force and effect, with any necessary changes applied.
1. Service Overview
Olly Services provides an AI-driven observability agent that complements the Coralogix platform and is available exclusively to Customers with an active Coralogix subscription. The Olly Services enable natural-language queries across logs, metrics, and traces, delivering automated insights and operational analysis as set forth in the applicable Order. Olly Services further enhance incident investigation, reduces time-to-resolution, and supports informed decision-making across Customer environments.
2. Use of the Olly Services
2.1 Compliance with Documentation and Usage Requirements
The Customer shall use the Olly Services strictly in accordance with this Addendum, the Terms, the AI Tools Acceptable Use Policy (“AI Tools Policy”), and all Documentation provided or made available by Coralogix, including all usage instructions, operational guidelines, and technical specifications. The Customer is responsible for ensuring that all Users understand and comply with the AI Tools Policy and all applicable Documentation.
2.2 Customer Data
The Customer may submit queries, prompts, and related data (collectively “Inputs”) to the Olly Services and receive AI-generated outputs (“Outputs”), which may include analyses, explanations, summaries, or recommendations. Inputs and Outputs are collectively referred to as Customer Data. Coralogix may process Customer Data as necessary to provide the Olly Services, comply with applicable law, enforce its terms and policies, and maintain the security and proper functioning of the Services. By submitting Inputs, the Customer represents and warrants that it possesses all rights, permissions, and licenses required for Coralogix to process such Inputs under this Addendum and the Terms. As between Coralogix and the Customer, nothing in this Section 2.2 shall affect Customer’s ownership rights in the Customer Data
2.3 Model Training
Coralogix will not use Customer Data for training, fine-tuning, testing, optimizing, or otherwise improving any artificial intelligence, machine learning, or statistical models, whether proprietary or third-party. Coralogix will also not permit or authorize any third party to use Customer Data for any such purposes.
2.4 Limitations on Outputs
The Customer acknowledges that Outputs, particularly those involving analysis, inference, or recommendations, are generated automatically using artificial intelligence models and may be identical or similar to Outputs generated for other customers, provided that such similarity does not involve disclosure or use of Customer Data. No rights are granted to the Customer with respect to Outputs generated for others. The Customer further acknowledges that Outputs are subject to inherent limitations, including: (i) inaccuracies, omissions, or misleading information; (ii) reliance on incomplete, delayed, or inaccurate Input data; (iii) limited ability to interpret contextual, technical, or environmental nuances; (iv) limitations in reasoning or judgment; and (v) potential biases or quality limitations in underlying training data. CUSTOMER IS RESPONSIBLE FOR REVIEWING, AND DETERMINING THE ACCURACY AND SUITABILITY OF Outputs AND ASSUMES ALL RISKS ASSOCIATED WITH ANY USE OR RELIANCE ON OUTPUTS.
2.5 Auto-Execution Commands
Certain Olly Services features may automatically execute Outputs that propose or correspond to operational actions without manual confirmation (“Auto-Execution Commands”). These features are disabled by default and are fully controlled by the Customer. Customers may enable or disable any Auto-Execution Commands at any time. The customer is solely responsible for configuring, managing, continuously supervising, and monitoring the enablement and disablement of such features, and for implementing appropriate safeguards, testing procedures, access controls, monitoring, and security measures to mitigate such risks.
2.6 Use Restrictions
The Customer shall not, and shall not permit others to: (i) reverse-engineer, decompile, disassemble, or attempt to discover the source code, algorithms, or underlying structure of the Olly Services; (ii) copy, modify, translate, or create derivative works of the Olly Services; (iii) rent, lease, lend, sublicense, or otherwise make the Olly Services available to any third party; (iv) remove, obscure, or alter proprietary notices; (v) use the Olly Services, Outputs or the Auto- Execution Commands to develop, train, or enhance any competing model, service, or product, including performing model extraction, scraping, or similar activities; (vi) probe, scan, test, or attempt to bypass the security or authentication measures of the Olly Services; (vii) use the Olly Services for the purpose of any benchmarking or for competing services, activities or competing purposes; (viii) harvest, scrape, or extract data from the Olly Services; (ix) use the Olly Services in violation of applicable law, AI Tools Policy, Documentation or third-party rights; (x) provide Coralogix with data subject to enhanced regulatory protections (e.g., HIPAA, PCI-DSS or equivalent) unless expressly approved in writing; or (xi) knowingly assist any third party in performing any prohibited activity. The Customer shall promptly notify Coralogix of any unauthorized use and shall cooperate reasonably in preventing or remediating such use.
3. Fees and Pricing for Seats
In consideration for the Services, the Customer shall pay Coralogix non-cancellable and non- refundable fees for the Seats purchased under the applicable Order (the “Fees”), all in accordance with these Terms and the applicable Order. Unless otherwise stated in an Order, pricing for Seat types shall be as set forth on the Pricing Page. Fees for all Seats included in the applicable Order shall be payable in USD within thirty (30) days from the invoice date, for the full subscription term, unless expressly stated otherwise in the Order. Additional Seats added by the Customer during the subscription term shall be invoiced on a pro-rated basis for the remainder of the subscription term. Each Seat is a time-based license assigned to a single user or service account and includes the applicable usage capacity as described in the Documentation.
4. Disclaimer of Warranties
THE OLLY SERVICES, ALL OUTPUTS, AND AUTO-EXECUTION COMMANDS ARE PROVIDED “AS IS” AND “AS AVAILABLE.” CORALOGIX DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, QUIET ENJOYMENT, AND NON-INFRINGEMENT. CORALOGIX DOES NOT WARRANT THAT THE OLLY SERVICES, OUTPUTS, AND AUTO-EXECUTION COMMANDS WILL BE ERROR-FREE, UNINTERRUPTED, SECURE, OR FREE OF MALICIOUS CODE, OR THAT DEFECTS WILL BE CORRECTED. THE CUSTOMER AGREES THAT ANY USE OF OUTPUTS OR AND AUTO-EXECUTION COMMANDS IS AT ITS SOLE RISK AND THAT SUCH OUTPUTS OR AUTO-EXECUTION COMMANDS SHOULD NOT BE RELIED UPON AS ACCURATE OR AUTHORITATIVE. SOME JURISDICTIONS MAY LIMIT THE SCOPE OF THESE DISCLAIMERS; SUCH LIMITATIONS SHALL APPLY ONLY TO THE EXTENT PERMITTED BY LAW.
NOTWITHSTANDING ANY OTHER TERM HEREIN, BY ENABLING ANY AUTO-EXECUTION FEATURE, CUSTOMER EXPRESSLY ACKNOWLEDGES AND ACCEPTS FULL RESPONSIBILITY FOR ALL ASSOCIATED RISKS, INCLUDING WITHOUT LIMITATION SERVICE INTERRUPTIONS, DEFECTS, SECURITY VULNERABILITIES, SYSTEM FAILURES, DATA CORRUPTION, OR DATA LOSS, AND WAIVES ANY CLAIM AGAINST CORALOGIX IN CONNECTION THEREWITH.
5. Unless expressly modified herein, all provisions of the Terms shall apply mutatis mutandis to this Addendum.
