How does Coralogix go beyond basic migration?

When a team, division or organization is assessing a new vendor, there are some basic questions that must be answered. 

• Does this new vendor do what we need it to do?
• Is this vendor going to scale with our needs?
• How do we migrate to this new vendor?

At Coralogix, we look at migrations in a different way. It isn’t about transporting the current state of play into a new vendor, often called a “lift and shift”. These are the basics. There is a whole new level of onboarding and support that doesn’t just replicate value across platforms – it expands it. 

Observability is central to engineering and business decisions

A new observability vendor isn’t like buying a new sofa – it’s like buying a new house. It’s a big decision, and it has to be thought about in detail. The right decision can have an impact across every significant business and technical metric. Soft2Bet got faster in both time to acknowledgement and time to recovery, attributed to their work with Coralogix. TradeWeb cut down on time & effort around compliance. Kaltura (Media & Telecom) reduced O11y infra spend by 25%. Simpplr turned 1 hour investigations into 5 minutes. These outcomes are a result of the right platform, with the right service, for the right customer. 

Our partnership blends automation and service

Vendors and customers should work together on their desired outcomes. At Coralogix, we have over 4,000 customers, and have amassed world-leading expertise in the implementation of observability tooling, including eBPF and OpenTelemetry. This expertise is as much a part of our service as our features. 

A good partner helps you to improve on day one

Before a prospective customer has even joined Coralogix, we ask some fundamental questions.

• What are the goals of your business this year?
• What are the goals of your engineering department this year?
• What kind of pain are you facing today?

We ask these questions so that, if that company decides to partner with us, we can be aligned on their goals. This is a fundamentally human engagement. It is the reason why 20% of the Coralogix workforce is a combination of technical account management and migration support teams. 

By understanding the goals of our customers from the very beginning, we can look for opportunities to improve and deliver value.

A good partner is proactive about efficiencies

Different vendors have different capabilities. For example, some vendors only support Roles-based Access Control (RBAC). This means, for example, that one can control who can see a given dashboard, or an alert, but segmentation within that dashboard is impossible. This naturally drives more dashboards for different users with different privileges. 

Coralogix offers RBAC, PBAC and Scopes. A single dashboard, with the correct data scoping, can be utilized across teams with different permissions, making for a much more elegant solution. A basic “lift and shift” will never think to ask the question of why a customer has 50 dashboards, but a true partner will. Partnership requires investment, and that’s why we’ve invested. 

A good partner brings knowledge and experience

In 2025, Coralogix ran over 150 engagements with customer teams. These engagements were not sales activities. They were educational. From multi-day hackathons covering Service Level Objectives (SLOs), to alerting design sessions, Kubernetes monitoring courses, DataPrime workshops and more. 

The goal of these sessions was not to encourage customers to use a feature or to push a certain sales outcome. Good partnership, in and of itself, will yield good sales outcomes, but these sessions were focused on the engineering outcomes of our customers. Many of our customers had goals to roll out Service Level Objectives across their teams, to create a shared language of resilience and encourage teams to make autonomous decisions that balanced innovation with uptime. One customer saw a 40% improvement in SLO uptake, with 110 more engineers leveraging SLOs in the Coralogix platform, as a direct result of our Hackathon programme. That’s money. 

A good partner leverages automation while remaining human

Automation is a fundamental tool in any technical engagement. Eschewing it entirely is a mistake. Yet, when customers have made a commitment to partner with Coralogix, we do not gleefully turn them to self service tools unless we’re convinced that it will solve their problem. Our 24/7 in-app support, which has a 15 second response time and a 1 hr median resolution time, is not powered by bots – a level 3 engineer is there, waiting to solve problems with you. 

At Coralogix, we’re automation forward. We love to assist our customers with migration tools, of which we offer many, but we always ensure that it comes with the open offer of human engagement when it matters. During initial onboarding and migration, this is absolutely essential. 

A good partner offers a vision

The Coralogix Maturity Model is a fundamental component of our engagement with our customers. It takes customers like Pacvue from Level 1, with basic telemetry insights, through to Level 4, where business impacting information is regularly harvested from customer data. This vision gives customers a compass, pointing the direction to clearer, well defined data and observability that has clear ROI. 

Without extensive interaction, and constant engagement, it is difficult for any vendor to know what those business insights should be, and what data is absolutely critical to user operations. Coralogix leverages our human-centered approach to bring all of this information in, and uses automation to enrich that relationship – not the other way around. 

Coralogix sets itself apart with true partnership

At Coralogix, we partner with our customers from day 1, from initial agreement, through to innovation. This is why we commit to helping our customers improve not only their operations, 

To find out how we do this, book a demo today and see how the Coralogix support, onboarding, migration and partnership model is completely unique in the Observability industry today.