Delhivery is India’s largest fully integrated logistics provider. Their mission is to help customers operate flexible, reliable, and resilient supply chains at the lowest cost. They are also building an e-commerce operating system, combining world-class infrastructure, advanced logistics operations, cutting-edge engineering and technology capabilities.
As early adopters of the DevOps methodology, Delhivery deploys software updates on a daily basis with a fully automated CI/CD pipeline. Running on AWS and GCP, their tech stack includes Kubernetes, thousands of Lambda functions, numerous cloud-native services as well as their own proprietary applications.
To ensure operational excellence for the logistics giant, the Delhivery team labored on a daily basis to identify and resolve any issues that threatened system uptime. This required them to access many different systems, each potentially with different permissions, and manually review logs and traces in their effort to find the root cause of any given problem.
Furthermore, with so many disparate, siloed data sources, it was impossible to have any cohesive and comprehensive alerting. As such, it would often take over an hour to resolve an issue with significant delays for the company’s real-world logistics.
This time-consuming DIY approach not only risked creating serious service outages but was also a major distraction from the core development and innovation that distinguished Delhivery as a logistics leader.
With Delhivery rapidly growing, the introduction to Coralogix, made by tech consultancy Onnivation, was a complete game-changer for Delhivery and the broader engineering team.
After a successful PoC that highlighted Coralogix’s comprehensive observability for logs, metrics and tracing data, the Delhivery team began the migration process. Vinay Mishra, DevOps Engineering Manager at the company noted that “Coralogix’s amazing support team and documentation made it easy to move over 5TB of daily data from different sources to their platform within 45 days.”
With all their data now in one place and Coralogix’s next-generation alerting, Delhivery could stay on top of its multi-cloud and complex tech stack. Within Delhivery, the entire engineering team, including senior management, uses Coralogix alerts and analysis tools to proactively identify and resolve issues well before they can impact customers.
“With Coralogix we can monitor far more data with significantly lower cost, enabling us to affordably monitor everything as part of our observability.”
-Shashank Kumar, Senior Director of Technology at Delhivery
Additionally, having a centralized tool made it simple to give different teams visibility into any relevant data, saving a lot of time when the resource generating the events or metrics was not under a specific team’s purview.
While Delhivery’s mature DevOps and CI/CD practice translates into rapid innovation and daily software updates, new versions also bring the possibility of new issues. To prevent any downtime related to fresh deployments, the team at Delhivery turns to Coralogix’s Version Benchmarking on a daily basis. Whenever a particular version of the code is deployed, they can easily check if there is any new error due to that and immediately roll back.
Complementing Coralogix’s extensive tool chest of observability products, the platform’s core architecture and technology allow for extreme cost optimization. While in the past most of their logs were fully indexed, with Coralogix’s in-stream indexing and lightning-fast querying on archived data, today only 2% of Delhivery’s logs are kept in hot storage with the rest in low-cost archive.
Some of the benefits realized by Delhivery include:
In conclusion, Coralogix has been a transformative force in Delhivery’s quest for observability excellence. By centralizing log management, reducing downtime, optimizing costs, and providing top-notch support, Coralogix has become an indispensable partner in Delhivery’s journey to provide exceptional logistics services in a highly competitive market.