How the switch to Coralogix took Tradeweb’s observability to the next level

Tradeweb’s Platform Technology team had implemented a common open source solution to collect and analyze their logs, along with Prometheus and Grafana for metrics—but as time went on, the problems with this setup began to outweigh the benefits. 

Maintenance nightmare 

Tradeweb was forced to dedicate excessive time to maintenance and troubleshooting. Ultimately, managing and rectifying issues with the open source system became an extremely time-consuming endeavor. 

Tedious troubleshooting 

Whenever a high-priority event occurred, troubleshooting was often a multi-person, multi-hour project involving tedious data retrieval from their archive, rehydrating the data, and getting forensic teams to find the root cause.

In early 2023, after several iterations of self-hosted solutions, Tradeweb decided they needed a solution that operated in their favor, not to their detriment. After weighing their options, they chose Coralogix, a unique platform that would meet their needs best.

Coralogix’s in-stream analysis meant there was no need for expensive indexing or hot storage, and logs could be rapidly queried directly from archive. Leveraging Coralogix’s TCO Optimizer allowed Tradeweb to strategically organize their data pipelines according to the business value of the data, meaning Tradeweb no longer needed to choose between cost and value—Coralogix provided them with a reliable, cost-effective, fully-managed system.

Value-driven data storage

These newfound capabilities delivered by Coralogix helped Tradeweb instill a value-driven approach to prioritizing data processing and storage. This, along with Coralogix’s Log Clustering for easier log categorization and Coralogix’s transparent pricing, has significantly improved Tradeweb’s log management and cost-efficiency.

Easy to use platform

Coralogix’s ease of use and robust capabilities have boosted observability engagement at Tradeweb, with a 60% user adoption rate among the R&D and DevOps teams—triple that of the previous solution. Managers and business leaders are now actively using Coralogix for insights, highlighting its broad acceptance and success in fulfilling Tradeweb’s requirements.

“We were chasing our teams to use the old system. Now they’re begging us for access to Coralogix.” – Michael Heijmans, Director of Platform Technology at Tradeweb

Rapid archive querying

Coralogix streamlines Tradeweb’s observability process, conserving time and resources. Now, rather than navigating backup archives and painfully restoring data, Tradeweb’s forensic analysis team can swiftly access compliance-level logs directly in their S3 archive with rapid Archive Querying.

Composite alerting

With Flow Alerts, Tradeweb’s support teams can choose to receive only the alerts that matter most, based on the fulfillment of preset conditions such as a flow of different events occurring in predefined sequence. This ability to combine multiple log-based and metric-based alerts into a single flow alert sped up critical response times. 

Unmatched support

Coralogix’s world-class support team has moved the needle for Tradeweb. The onboarding process made for a seamless transition, and comprehensive education has fostered strategic observability practices within the organization. With under 30s response times, the Coralogix support team’s expert engineers help Tradeweb users do everything from creating alerts to writing queries and more. 

“The support chat button is an extension of my team.” – Michael Heijmans, Director of Platform Technology at Tradeweb 

“The Coralogix support team provides consistent, hands-on assistance. Our relationship with Coralogix is not your typical vendor-client dynamic—we have a wonderful partnership.”– Michael Heijmans, Director of Platform Technology at Tradeweb

More data without more cost

Coralogix’s in-stream analysis has enabled Tradeweb to observe more data without raising their observability expenses beyond their earlier setup’s costs. By efficiently moving more data to archived storage while maintaining easy and swift access, Tradeweb has achieved a greater value for their investment.

Transitioning to Coralogix has helped Tradeweb make tremendous strides in their observability. With Coralogix’s innovative in-stream analysis, they have been able to observe more data without increasing costs. Ultimately, the switch has increased user engagement in observability, and brings valuable insight not only to their technology teams, but to Tradeweb’s business as a whole.