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Data is Never at Rest,
and Neither Are We

We’re constantly on the lookout for people who are hungry, humble, and smart. In that order. If that sounds like you, join us on our journey to revolutionize observability.

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In 2023, Dun & Bradstreet ranked Coralogix as one of the best tech startups to work for.

Join the Team

Our stateful streaming analytics approach enables teams to monitor, visualize, and alert on observability data in real-time with no reliance on storage or indexing.
We’re looking for new team members to join us in our mission to build our next-gen data-less data platform.

2K+
Global Customers
10K+
DevOps and Engineering Users
500K+
Applications Monitored
3M+
Events Processed Per Second

Our Benefits

Global Presence

We have a global presence with our HQ in the center of Tel Aviv and offices in the USA, India and the UK.

Competitive Salary

We pride ourselves on rewarding great work with great compensation.

Generous Share Package

We want you to have skin in the game and share in our future success.

Commuter Benefits

We offer monthly credits for ride-sharing, parking, and public transportation to make getting to the office a breeze.

Team Events

Regular happy hours, annual company trips, and employee parties – these are just a few ways we like to keep things friendly.

Continuous Learning

We encourage everyone to continue learning new things – developing both personally and professionally.

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Customer Success Engineer - ( Devops )

Gurgaon, India · Full-time · Intermediate

About The Position

  • Act as the primary contact for our customers regarding all technical issues.
  • Take full responsibility for customer support cases from initiation to resolution, prioritizing customer satisfaction throughout.
  • Build relationships and collaborate with technical stakeholders to encourage product adoption and growth.
  • Guide and educate customers through the onboarding process and ensure effective ongoing use of our services.
  • Represent customer interests internally, serving as their technical advocate within Coralogix.
  • Manage and prioritize multiple issues simultaneously.
  • Escalate unresolved issues to relevant internal teams promptly and effectively.

Requirements

  • Background knowledge and hands-on practice in Cloud DevOps, specifically experience with AWS (EC2, EKS, ECS, Fargate, Lambda, CloudFormation, Load Balancers, CloudWatch) or the equivalent with Azure and GCP
  • Background knowledge and hands-on practice in Security monitoring, Observability, specifically experience working with one or more of the following tools - Kibana, Open-Search, Grafana, Datadog, Sumologic, NewRelic, AppDynamics, Dynatrace, Prometheus, Logz.io, SignalFX, Instana, Splunk, Honeycomb, Jaeger
  • 2+ years of proven experience in customer focus position as a Technical Support Expert / Support Engineer / Customer Success Engineer / Delivery Engineer
  • BA/BSc degree in Computer Science or equivalent experience
  • Excellent customer-facing skills
  • Excellent communication skills in English
  • Motivation to learn new skills and technologies
  • Great interpersonal and communication skills
  • High availability for fast response to customers

Big Advantages

  • Proven work experience with ELK (Elastic-search/Logstash/Kibana) or OpenTelemetry
  • Hands-on experience in Regular Expressions, Lucene, PromQL

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