Log Analytics 2019 - Coralogix partners with IDC Research to uncover the latest requirements by leading companies

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Customer Success Engineer

Coralogix is a machine learning-powered log analytics platform. We are looking for a Customer Success Engineer to join our highly experienced global team. The Customer Success Engineer role embodies the critical intersection of technical expertise and a focus on customer satisfaction. This role is tasked with helping Coralogix customers with giving answers to technical questions, solution architecture and ensure successful adoption of Coralogix Platform 

 

Responsibilities

  • Serve as our customers’ single point of contact for any tech-related matters
  • End to End ownership of customer support case from opening until closure ensuring customer satisfaction
  • Establish relationships and engage with technical counterparts to drive product adoption and expansion
  • Train and coach customers to a successful onboarding process and ongoing usage
  • Advocate internally for customer needs – be the technical voice of the customer within Coralogix
  • Contribute to our knowledge base by creating documentation, video tutorials and predefined answers to common issues
  • Prioritize and manage several open issues at one time
  • Properly escalate unresolved issues to appropriate internal teams 

Requirements

  • 3+ years of proven experience in customer focus position as a Customer Success Engineer / Support Engineer / Technical Account Manager / Delivery Engineer
  • BA/BSc degree in Computer Science or equivalent experience
  • Good customer-facing skills
  • Good communication skills in English (Read and Write)
  • Background in AWS, Docker, Kubernetes, Networking – an advantage
  • Scripting skills in one of the following: Python, Perl, Ruby – an advantage
  • Motivation to learn new skills and technologies
  • Great interpersonal and communication skills

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