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Coralogix vs Observe: Support, Pricing, Features & More

  • Chris Cooney
  • December 19, 2023
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Observe is a SaaS based observability tool built on Snowflake. It offers a graph-style approach to observability data, claiming that this makes it easier to correlate data in a seamless fashion. Let’s see how Observe compares to Coralogix.

Summary: Coralogix vs. Observe

FeatureCoralogixObserve
Logs, Metrics & Traces
Alerting
RUM
APM
Machine Learning Capabilities
Pricing Model
Unified Pricing around a Single Unit

Based entirely on usage
Cost per GB Ingested
Logs: $0.17 – $1.50
Metrics:  $0.05
Traces: $0.75


N/A
Cost Optimization Toolkit
SIEM & CSPM
(CSPM via AWS Security Hub)
Remote Archiving
Remote Archive Query
Schema on Read & Schema on Write
Support
All customers get 24/7 support, with 15-second median response times


Unknown
Kubernetes Dashboards
Serverless Dashboards
Compliance Certifications
SOC 2 Type 2, PCI-DSS, HIPAA, ISO/IEC 27001, ISO 27701, GDPR, FedRAMP Moderate

SOC 2 Type 2
Federated Teams and Permission Management
Teams can be part of a single organization.

Permissions can be managed at the organization or the team level, including organization-level admins.

Teams are entirely independent, and all permissions are managed internally.

Logs, metrics, traces, and alerting

Both Coralogix and Observe offer support for logs, metrics, and traces. Both also directly integrate with open-source tooling like OpenTelemetry, Fluentd, and more. For alerting, however, Observe does not have any of the advanced features that Coralogix offers, like Flow Alerts.

Coralogix Flow Alerts

Coralogix alerting has unique features like Coralogix Flow Alerts, which allow users to orchestrate their logs, metrics, traces, and security data into a single alert that tracks multiple events over time. Using Flow Alerts, customers can track the change in their system.

Data correlation and usability 

Observe argues that its dataset and graph-based approach enables better correlation of data. While this does open some powerful doors, based on their documentation and video demos, there are some aspects where data isn’t as readily available. 

For example, only logs can be viewed for the relevant containers when viewing traces. In Coralogix, logs, metrics, traces, alerts, and new feature releases are available in a single, flexible view.

Machine Learning Capabilities 

Observe does not offer any anomaly detection features. This makes it difficult for Observe customers to tackle the “unknown unknowns” and instead rely heavily on traditional alerting to capture those dangerous edge cases.

Coralogix Loggregation – Another Dimension of AIOps

Coralogix Loggregation is another unique feature in the Coralogix toolkit. Loggregation will automatically cluster similar logs together to form a “template.” This functionality allows users to understand which logs are noisiest and account for the most errors and more. 

Archiving and Archive Query

Observe does not appear to offer an archiving solution. Instead, it relies on “Acceleration windows” to decide which data should be indexed and how long it should be rapidly accessible. This poses a serious issue to customers interested in holding onto their logs for a long time, without incurring a significant cost.

Coralogix offers a full remote archive and query solution, which enables customers to hold onto their data for as long as they like, reindex it if they choose, or directly query their data without indexing, opening the door to profound cost optimization. 

Coralogix archive query

Cost optimizations

  • Coralogix: Coralogix users start by indexing the majority of their data, but over time, they tend to transfer more data to the archive. This is because it can be queried in seconds, at no additional cost.

    This functionality means customers can store the majority of their data in S3, and pay at most $0.004 / GB for storage. Coupled with the Compliance ingest costs in Coralogix, $0.17 / GB, the GB cost for ingest and storage is $0.174 / GB for the first month.
  • Observe: Observe advocates that customers should set “Freshness” targets, which defines “how out of date” their data can be. This lowers their use of the platform and drives cost savings. Their actual prices are entirely unavailable on their website or in their documentation.

Pricing model

The Coralogix pricing model is based entirely on GB ingested with no solution tiering or extra costs for features, making it easy for new customers to predict their costs. The Observe offering is based on usage. This has the potential side effect of encouraging Observe customers to use the platform as little as possible for fear of increasing spending. This constraint is dangerous in a significant troubleshooting scenario and can limit proactive insight generation. 

On Coralogix, once data is ingested, it is yours to do as you please. There are no extra charges or hidden costs for specific features in the Coralogix platform. Everything is included within the ingestion cost. 

Customer support 

Observe has not published anything explaining what their support model is or how it works. 

Coralogix offers all customers a median 30-second response time, an SLA measured in minutes, and 24/7 support. Coralogix also offers a median resolution time of 43 minutes. This is faster than every other vendor in the market today. 

Out-of-the-box dashboards

Observe does not bring much in the way of prebuilt dashboards. It has a few solutions targeted towards specific technology, like containers, but it is mostly a task of building your own dashboards or creating your own explorations through datasets.

Coralogix Dashboards

Coralogix has built dashboards for Kubernetes Monitoring, Serverless monitoring and more, while also supporting open-source dashboarding solutions like Grafana. Coralogix also provides a custom dashboarding solution for Coralogix users. The platform’s reuse of open-source dashboards, like JSON definitions for Grafana, and the time-to-value of premade dashboards make its offerings the best of both worlds, while charging nothing extra for their use.

All in all…

Observe has some brilliant points. It’s great to see that they share our commitment to a vendor lock-in-free experience for their customers, but ultimately, their lack of features, limited pre-built dashboards, missing compliance certification, and lack of a long-term logging solution leaves them lagging behind Coralogix in almost all serious use cases.

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